Application Support

2 weeks ago


Shah Alam, Malaysia MSP Hitect Sdn Bhd Full time

**Responsibilities**
- Responsible for monitoring and responding to open tickets submitted through an incident management system
- Prioritize and handle service requests and incidents according to SLA.
- Identify opportunities for process improvement and contribute to departmental initiatives
- Develop scripts and work with the team to automate repeatable manual tasks (if any)
- Perform data maintenance/patching for various systems whenever needed.
- Perform data extraction based on user request.
- Develop reports for repetitive data extraction requests or requests by users.
- Work with the vendor to troubleshoot and resolve the issue.
- Handle business month-end activities or emergency support as required
- Resolve system problems during non-business hours or backlogs by providing off-hours support as needed

**Qualifications**:

- Must possess at least Bachelor Degree in Information Technology or related.
- Minimum 3 years experience as Application Supporter or Report builder.
- Excellent SQL skills for IBM DB2 and MS SQL database.
- Working on Crystal Report or Power BI is added advantage.
- Ability to explain complex ideas to those with limited IT and systems knowledge
- Good verbal and written communication skills
- Listening ability and patience
- Good customer service and relaƟonship management experience.
- Independent and able to work in team.
- Self-learn ability

Pay: RM4,000.00 - RM7,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday


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