Analyst - Application Support

Responsibilities:Provide technical support to internal users and external clients, including Level 2 (L2) and Level 3 (L3) troubleshooting and resolution.Collaborate with Solution Architects and Application Development teams to address issues, conduct performance/stress testing, and ensure system reliability.Conduct user training and support onboarding to...

Collabera are hiring an Application Support Level 1 (Japanese Speaker) to be based out of Shah Alam, Selangor, Malaysia.We welcome local and foreign talent for this position with minimum JLPT N2.Key Responsibilities:Provide high-quality App support and customer service to end users through effective communication (via phone, e-mail, and chat) and efficient...

**Job Title: Application Analyst & Team Lead** **Location: Shah Alam** **Responsibilities**: - Requirement gathering, solution design, development, testing, implementation, and training. - Provide technical support, bug fix, patches and maintenance to existing system. - Lead and organize **UAT **and implementation **Requirements**: - Minimum 5 years...

**Job Title: Application Analyst & Team Lead** **Location: Shah Alam** **Responsibilities**: the company operation and growth. - Requirement gathering, solution design, development, testing, implementation, and training. - Provide technical support, bug fix, patches and maintenance to existing system. - Lead and organize **UAT **and...

**What you will experience in this role**: - Manage and prioritize incoming support requests, incidents, and problems. - Work closely with the 3rd party vendors to address complex technical issues and implement solutions. **Who are we looking for**: - Fresh graduates are encouraged to apply, and individuals with 1-2 years of experience will be considered...

**Responsibilities** - Responsible for monitoring and responding to open tickets submitted through an incident management system - Prioritize and handle service requests and incidents according to SLA. - Identify opportunities for process improvement and contribute to departmental initiatives - Develop scripts and work with the team to automate repeatable...

**Support Center Analyst** **What you’ll be doing** - Determines entitlement of new and existing customers. Research entitlement of equipment to properly set service delivery expectations. - Works closely with over fifty (50+) field engineers, communicating customer problem and tracking of all steps until resolution. - Reporting and special projects as...

**QUALIFICATION**: - Bachelor degree in IT or related field from recognized university - 1-3 years of experience in technical support - Fresh graduate encourage to apply **REQUIRED KNOWLEDGE**: - Good knowledge of Windows & Web-based Application. - Knowledge in IT Technical support is an advantage. - Experience in Learning / Training is a plus. **KEY...

**Key Responsibilities** - **Entry-Level Role**: Supports small site(s) within the country, handling daily ticket resolution and fleet management based on standard KPIs. Typically assists a Site IT Analyst at a larger location and works under close supervision. - **Onsite Technology Support**: Provides in-person IT assistance to employees. - **Technical...

Tier 1 Support Analyst - Japanese, Shah Alam, Selangor, MalaysiaEsri Malaysia is a multi‐national organization specializing in enterprise software solution for large public sector customers, GLC and corporates in Malaysia. We expanded our business to Malaysia in 1983 and have since developed a loyal customer base leveraging on strong brand recognition,...