Anz Operations Manager

2 days ago

Petaling Jaya, Malaysia Lenovo Full time

**General Information**:

- Req #
- WD00076947
- Career area:

- Artificial Intelligence
- Country/Region:

- Malaysia
- State:

- Selangor
- City:

- Petaling Jaya
- Date:

- Wednesday, January 8, 2025
- Working time:

- Full-time

**Additional Locations**:

- Malaysia - Selangor - Petaling Jaya

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

**Description and Requirements**:

- Managing ANZ Operations which includes ANZ Premium Care, EduCare, ANZ Standard Support for both Consumer & Commercial market
- Provide the team with clear objectives for group and individual performance and support with regular and constructive feedback through quality audits and performance appraisals.
- Provide ongoing coaching, training and counseling to team members on customer management as well as products and services.
- Lead by example by displaying initiative in all areas including adherence to schedule and good attendance records.
- Review workflow and procedures to close service gaps, ensure productivity and accommodate new products & service.
- Maintain the Operations Quality Management System (QMS) and continuously review and update the policies, processes and forms.
- Support the Contact Centre in achieving its overall service levels (average speed of answer, abandoned calls, % calls answered within service level) and any other KPIs as dictated by Operations.
- Work with line manager to co-ordinate shift rosters for the team members and to ensure that agreed shifts will be covered.
- Conduct regular team meeting and buzz sessions to ensure that two-way communication is maintained between team members and management.
- Support the management team in creation of management reports based on agreed time scales.
- Undertake any other ad-hoc tasks assigned by the Senior Manager or any other superior from Operations as and when required.
- Disseminate information received from client contact points to the team members as soon as possible and to ensure the team members are fully briefed on the information received.
- Attended to any high-level customer complaints received by team members and spend an agreed proportion of time answering queue calls and handle escalations through to resolution.
- Identify areas for service improvement and make recommendations to the management team

**Additional Locations**:

- Malaysia - Selangor - Petaling Jaya
- Malaysia
- Malaysia - Selangor
- Malaysia - Selangor - Petaling Jaya

  • Operations Manager- Contact Center- Anz

    2 days ago

    Petaling Jaya, Malaysia Lenovo Full time

    **General Information**: - Req # - WD00084572 - Career area: - Information Technology - Country/Region: - Malaysia - State: - Selangor - City: - Petaling Jaya - Date: - Wednesday, July 2, 2025 - Working time: - Full-time **Additional Locations**: - Malaysia - Kuala Lumpur - Kuala Lumpur - Malaysia - Selangor - Petaling Jaya **Why Work at...

  • Customer Service english

    1 week ago

    Subang Jaya, Malaysia Jom Kerja! Full time

    **Shift**: Earliest shift is at 3am/4am and last shift will be at 9am, operation shuts at 6pm (Example : 3 am - 1 2pm / 4 am - 1 pm and etc) **Working days**: Monday - Sunday _(TWO days off)_ **Work Arrangement**:Work in the office, Skypark One City, Subang Jaya. **Onboarding date**:24th February 2025 **Job description** - You will become a brand...

  • Inside Sales Representative for Anz Market

    2 days ago

    Petaling Jaya, Malaysia Denave Full time

    **Responsibility**: - Analyse and identify customer’s needs and match against the products. - Communicate professionally with customers regarding current promotions and product upgrades and new product launches. - Building and maintaining sales pipelines followed by accurate forecasting and sales revenue closures. - Daily Sales Pipeline and Activity to be...

  • Inside Sales Representative

    4 days ago

    Petaling Jaya, Malaysia Lenovo Full time

    **General Information**: - Req # - WD00076662 - Career area: - Sales - Country/Region: - Malaysia - State: - Selangor - City: - Petaling Jaya - Date: - Monday, January 13, 2025 - Working time: - Full-time **Additional Locations**: - Malaysia - Selangor - Petaling Jaya **Why Work at Lenovo**: - We are Lenovo. We do what we say. We own what we do....

  • Assistant Manager, Platform Safety

    2 days ago

    Petaling Jaya, Selangor, Malaysia Operations Full time

    Get to Know the TeamThe Malaysia Safety team supports Grab's business markets and operations in Malaysia and is responsible for all safety-related aspects of the platform. Through development and progress to the business processes, and products, we are committed to making Grab safer every day as it becomes the everyday super-app in the region. As a team, we...

  • Inside Sales Representative for Anz and My/sg

    1 week ago

    Petaling Jaya, Malaysia Denave Full time

    **Responsibility**: - Analyse and identify customer’s needs and match against the products. - Communicate professionally with customers regarding current promotions and product upgrades and new product launches. - Building and maintaining sales pipelines followed by accurate forecasting and sales revenue closures. - Daily Sales Pipeline and Activity to be...

  • Driver Specialist, Strategy

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Operations Full time 60,000 - 120,000 per year

    Get to Know the TeamThe Driver Onboarding team plays an important role to onboard Driver and Delivery Partners. Our mission? Seamless onboarding experience. We are a team that ensures supply stability, supports driver success and embraces innovation.Get to Know the RoleYou will focus on improving the driver onboarding funnel through data analysis and...

  • Anz Manager Controllership

    6 days ago

    Petaling Jaya, Malaysia Tec D Full time

    **Responsibilities**: - Drive month-end/quarter-end/year-end close process for legal entities, in collaboration with local stakeholders, Finance shared services and corporate accounting, and ensure timely and smooth completion - Review profit and loss and balance sheet flux, and provide commentaries for material variances - Prepare and review manual...

  • Admin & Operations Support Executive

    7 days ago

    Petaling Jaya, Malaysia BCI Central Sdn Bhd Full time

    We are expanding our Admin & Operations Support team. Currently, we have two openings. One under** Admin/Subscription Team** and another one under **Admin & Event Sales Team.** **Admin/Subscription Team** - The successful applicant must be willing to work within AUS/New Zealand time zone, 7.00 am to 4.00 pm (MY time). - Required excellent English...

  • HR & Legal Counsel

    6 days ago

    Petaling Jaya, Selangor, Malaysia MM Operations Sdn Bhd Full time

    HR & Legal Counsel (Malaysia)Join a growing organisation shaping social infrastructure in Victoria, Australia.Macarthur National Limited is an owner, developer, and operator of social infrastructure assets across Victoria, Australia. Through our two established brands — Montessori Beginnings (long day care) and Zest Living (retirement living) — we are...