Technical Product Specialist-mandarin Market

2 days ago


Kuala Lumpur, Malaysia TDCX (MY) Sdn. Bhd Full time

Your key responsibilities include:
**-Own and drive query resolution through collaboration with in-house product -operations & engineering groups to resolve all types of queries.**
**-Drive overall customer satisfaction metrics ensuring service quality through case journey and providing regular updates across touch points.**
- Drive adherence to service levels across channels and achieve Best in Class productivity, impacting resolution times for end customers.
**-Partner with in-house technical specialists to educate advertisers on product features and common issue types.**

**Qualifications**
- Min SPM/Diploma/ Degree in any discipline
**-Full professional proficiency (written and verbal) in English and in the added native language.**
- Possess a high level of problem resolution ability to identify the cause of the issues and provide a holistic solution, at the first contact.
**-Strong interest in digital advertising technology and social media products, and ideally experience running marketing campaigns (for agency or own business)**
- Comfortable working in a contact centre (voice/chat based) environment and willing to observe a shift schedule which may include weekends

**Job Types**: Full-time, Permanent

Pay: RM3,500.00 - RM4,800.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Evening shift

Work Location: In person



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