Operation Manager

4 days ago

Bangi, Malaysia Elewsmart Sdn Bhd Full time

_**Key responsibilities**_
Sales & Profit
- You regularly analyze and follow up on your department’s KPI and take actions to maximize results.
- With initiative, collaborative and strong commercial mindset, you prioritize and take actions in your department to deliver great customer experience, making positive impact on sales.
- Together with your Store and Area team, you ensure scheduling maximizes conversion & customer experience within the hours plan, in line with sales budget.
- Ensuring that your store meets ELEWSMART standards, you work with active feedback and follow up on customer service, Planogram, store operation best practices and maintenance of store according to the Customer Experience Tool.
- You ensure a healthy and safe environment by active identification of potential risk, threats, opportunities, loss and prevention, and follows up by taking actions ensuring guidelines are followed by your team.

People & Team
- You manage the recruitment, training, development, succession planning and growth of your team.
- This is achieved by consistent performance management, ensuring feedbacks, development plans and expectations are communicated in an inspiring way through frequent check-ins.
- You work actively with talent and leadership development in your team by leading with example, close coaching approach and bringing our Culture and Value to life.
- You ensure regular and clear communication with your team on business performance, brand’s direction, as well as country and area goals strategy.

**Qualifications**:

- Track record in delivering great sales, profit, customer experience and built great teams.
- Leadership experience with high level of trust and integrity, clear vision, goals and result driven with a deep interest in developing people.
- Team player with positive, motivated and collaborative mindset.
- Inspiring and excellent communicator with strong feedback culture, straightforward and open mindedness.

**Benefits**:

- EPF & SOCSO/EIS
- Annual Leave
- Staff Meal (After confirmation)
- Panel clinic after 1 year service
- Yearly Increment
- Bonus Hari Raya
- Transport Allowance (RM250.00)

**Working Hours**:

- Monday
- Friday (8.30am-5.30pm)

Additional Information

Any query please do not hesitate to contact 019-3137040 Human Resource Department.

**Salary**: RM2,450.00 - RM2,550.00 per month

**Benefits**:

- Parental leave

Ability to commute/relocate:

- Bangi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- CAN START IMMEDIATELY OR NOTICE? PLEASE STATE
- YOUR AGE?

**Experience**:

- Retail management: 1 year (preferred)

License/Certification:

- B2 OR D (required)

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