Service Desk Support

Service Desk Support personnel are responsible for managing customer inquiries and requests through various channels, including email, phone, and selfservice portals. They are expected to gather detailed information regarding reported issues, escalate them to the appropriate business unit or functional team, and document all interactions within the company's...

Academic Qualification * A diploma or bachelor's degree in Information Technology, Computer Science, or any dicipline. 2. Skills * Fundamental understanding of computer hardware and software. * Ability to follow standard operating procures and escalate issues when necessary * Customer-focused attitude, eagerness to learn, and ability to work effictively in a...

**Position: IT Support - L1 Service Desk** **Required**: - Great - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Proficient in English language with good communication skills - Education Level - Diploma or higher with 1 to 2 Years experiences. Pay: RM3,000.00 - RM6,000.00 per...

**Qualification**: **1. Academic Qualification** ** A diploma or bachelor’s degree in Information Technology, Computer Science, or any dicipline. **2. Skills** - Fundamental understanding of computer hardware and software. - Ability to follow standard operating procures and escalate issues when necessary - Customer-focused attitude, eagerness to learn,...

Avensys is a reputed global IT professional services company headquartered in Singapore. Our services include enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have become one of the top trusted providers in Singapore and service a client base across banking and financial...

IT Service Desk Analyst – Level 2Location: Kuala LumpurContract Duration: 6 monthsWorking Hours: 24/7 coverage (8 hours per shift, 1-hour break)Working Days: Rotational, as scheduled by team leader (5 working days followed by 2 days off)OverviewThe IT Service Desk Analyst delivers first- and second-level IT support to employees organization-wide, operating...

Job Requirements and Responsibilities:➢ Acting as a point of contact for technical escalations within the Service Desk Team,working alongside and feeding back resolutions to the team➢ Managing incidents, requests and problems➢ Providing a first-class level of service by meeting or exceeding contractual SLAs, KPIs andCustomer Satisfaction across all...

Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region Job Title: Service Desk Analyst **Job Description**: - About Dentsu - Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1,...

**Main criteria** Experience : Fresh graduate Salary range : No more than RM8000 (inclusive of language allowance) Working time : Be able to work in night shift 1)To provide service in Japanese language, verbal and written 2)Excellent skill in Japanese Business Language, verbal and written 4)To provide 1st level support and troubleshooting 5)To monitor...

**Key Responsibilities**: - Diagnose and resolve technical issues related to desktops, laptops, printers, and mobile devices. - Provide support for Microsoft Office, Windows OS, and basic networking. - Track and manage service requests in the ticketing system. - Escalate complex issues to L2/L3 support teams. - Set up and configure new hardware and...