Customer Service

1 week ago

Kota Damansara, Malaysia Konzept Garden Home Deco Sdn Bhd Full time

**Responsibilities**:

- Greet customers as they enter the store, offering assistance with their shopping needs and providing detailed product information, including features, benefits, and pricing.
- Address customer concerns, complaints, and escalations with professionalism and empathy, providing accurate information about products, services, and company policies.
- Assist customers in placing orders, processing returns, and tracking shipments, collaborating with cross-functional teams to resolve issues.
- Achieve individual and team sales targets by actively promoting products and services, identifying opportunities to upsell or cross-sell based on customer needs.
- Demonstrate and explain the use of products to customers, processing sales transactions accurately and efficiently using the point-of-sale system.
- Maintain an organized and visually appealing showroom environment, managing inventory levels to ensure products are well-stocked and properly displayed.
- Handle customer payments, refunds, and exchanges in a professional manner, maintaining accurate customer records and updating databases with relevant information.
- Stay up-to-date with product knowledge and industry trends, participating in training programs and team meetings to enhance skills and knowledge.
- Prepare sales reports and analyze sales data to identify trends and opportunities, collaborating with the marketing team to execute promotional campaigns and in-store events.

**Requirements**:

- Minimum 1 year experience in Customer Service.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to handle customer inquiries and complaints with patience and empathy.
- Proficient computer skills and experience using customer service software.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Positive attitude and a customer-centric approach.
- Willingness to learn and adapt to changing customer needs and industry trends.
- Prior customer service and retail sales experience is preferred.
- High school diploma or equivalent qualification.
- Availability to work 6 days a week, including Sundays, with a rest day on one weekday.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,600.00 - RM3,500.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Kota Damansara: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Support / Customer Service: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- English (preferred)
- Malay (preferred)

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