Customer Service Specialist

**ROLE AND RESPONSIBILITIES** - Order processing - Answering customers’ calls and provide accurate information about products and services, taking input of issues and company redressal thereof - Maintaining records of transactions and interactions - Handling complaints from customers - Identify and resolve customer’s problems and complaints by selection...

Providing introductory information to new customers - Ensuring that customers are satisfied with products or services - Following up with clients or customers to check that they’re still satisfied with any purchases - Letting customers or clients know about additional products or services - Determining the quickest, most effective ways to answer a...

Follow established processes to review the customer purchase orders, communicating with customer if any additional or special requirement is needed. - Process customer orders efficiently and accurately by provide the customer confirmation notifications. - Perform order entry in system includes entering the sales order, purchase order (to vendor), proforma...

Providing introductory information to new customers - Ensuring that customers are satisfied with products or services - Following up with clients or customers to check that they’re still satisfied with any purchases - Letting customers or clients know about additional products or services - Determining the quickest, most effective ways to answer a...

**JDs for Operation CS Excecutive**: 1) Follow up and liase with Customers 2) Coverage for Freighting Inclusive: Land, Sea, Air and basic custom brokerage 3) Liaise with internal team, Planning & Operation arrangement & coordination 4) Invoicing and maintaining TMS data **Details Job scope for Operation CS Executive**: 1) Received booking from...

Manage large amounts of incoming calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team...

Managing business relationship with customer, smooth communication skill for both internal/external tasks. - Respond promptly to customer inquiries while providing a solution for each inquiry efficiently. - Responsible for sales order processing and sales planning. - Liaise with Production Department about customers 'orders and handling shipment delivery. -...

**MAIN DUTIES/ RESPONSIBILITIES** →Contact window between customers and ASJ with regards of customers' order. →Receive and process PO from customer and liase with planner on schedule date. Reply to customers support date. →Responsible to do rescheduling on the existing PO for pull in/push out ior cancellation and to arrange for the...

**MAIN DUTIES/ RESPONSIBILITIES** →Be the window contact with customers on all enquiry →To ensure customers requirements on quantity, prices and delivery schedule are acceptable →Maintain customer selling price & customers part number →PO confirmation through customers EDI & SAP system, new PO order entry →Ensure customers PO rescheduled...

**Industry: Metal Stamping & Plastic Injection Molding** **Working Hour: 8am - 6pm (Mon to Fri)** - Deal with customer’s order and liaise with production department for order fulfilment - Responsible to liaise with forwarders arrange shipment and prepare necessary documents for incoming & outgoing shipment - Prepare delivery order for finished parts to be...