Customer Service Specialist
1 week ago
**ROLE AND RESPONSIBILITIES**
- Order processing
- Answering customers’ calls and provide accurate information about products and services, taking input of issues and company redressal thereof
- Maintaining records of transactions and interactions
- Handling complaints from customers
- Identify and resolve customer’s problems and complaints by selection the best solution
- Ensure the maximum of customer satisfaction
- Needs to handle the proposal for customers
- Ensure the outstanding orders will be followed-up
- Responsible for implementing and maintaining image standards and expectations as directed by CEO
- Assist in the preparation of other processes as and when assigned/required by the Supervisor
- Ad-hoc Task
**QUALIFICATIONS AND EDUCATION REQUIREMENTS**
- Basic computer skills
- Proficient in Microsoft Office Suite
- Fresh graduate encourage to apply
**PREFERRED SKILLS**
- Able to communicate fluently in Bahasa Malaysia and English
- Good inter-personal and communication skills, able to work multi-task, meet tight deadline and independent.
- Knowledge of customer service practices
- Experience in mediation and conflict resolution techniques
- Exceptional verbal, written and presentation skills
- Negotiation skills
BENEFIT
- Free Face Mask
- Increment after Probation
- Annual Increment
- Job Promotion
- Annual Bonus
- Contribution of EPF, Socso, EIS
- Panel Clinic
- Training will be provided
- Work-life balance
Pay: RM2,200.00 - RM3,000.00 per month
**Benefits**:
- Free parking
- Maternity leave
- Professional development
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Senai: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Bahasa (required)
- English (required)
**Location**:
- Senai (preferred)
Willingness to travel:
- 25% (preferred)
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