Customer Service Representative

8 hours ago


Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

PROJECT: TAKAFUL MALAYSIA

Job Highlights
- MNC Company & Professional Career Exposure
- Easy access to Public Transport
- Young Vibrant Working Environment

Our work environment includes:

- Modern office setting
- Food provided
- Growth opportunities
- Wellness programs
- On-the-job training
- Safe work environment
- Flexible working hours
- Casual work attire

In this role, you will be responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded.

DUTIES AND RESPONSIBILITIES:

- Learning and understanding company insurance products.
- Answering calls and responding to customer complaints.
- Explaining the products or services to customers over the phone
- Providing customers with detailed information about policies and products.

LOCATION: PLAZA SENTRAL, NEAR BY KL SENTRAL

**Salary**: RM2,200.00 - RM2,600.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Parental leave
- Vision insurance

Schedule:

- Day shift
- Monday to Friday

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa (preferred)

Ability to Commute:

- Kuala Lumpur (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)



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