Executive - Business Channels (Operations & Customer Service)

1 day ago

Kota Kemuning, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us- If you are looking to excel and make a difference, take a closer look at us
- The Personal Financial Services Operation & Customer Service Executive's key responsibility is to engage with walk-in customers for transaction processing followed by need based discussion with customers for cross selling. Additionally you will also be the first point of contact to recommend Bank’s products and services to customers and be responsible for high levels of Customer service and seamless transactions.
- Sales & Service
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products - CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
- Assist in calling up customers for service / sales interactions;
- Operations
- Carry out Branch RCSA through sample checking and effective rectification as applicable;
- Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
- Over-ride transactions as per Bank defined transaction limits;
- Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);
- Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;
- Observe and comply with the Bank’s Code of Conduct & Ethics;
- Other Responsibilities
- Maintain confidentiality of customers and Bank’s information in a responsible manner;
- Keep a clean, organized work area and maintain a professional appearance;
- Attend all trainings as applicable including e-learning/Workday;
- Filing of reports;.
- Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;
- Carry out other duties as assigned periodically.
- Requirements
- Education/Qualification
- Malaysian citizen
- Experience
- Related working experience in financial institution or related field
- Possess customer interaction / cash handling / transaction processing / sales experience
- Special Skills
- Basic banking knowledge
- High level of integrity and accountability
- Excellent service mindset and communication skills and cross selling skills
- Professional appearance and courtesy
- Certification/Licensing Requirements (optional)
- FIMM / UT license
- PCE & TBE license
- What’s next?
ReplyForward

_ About Hong Leong Bank_

_ We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._

  • Omni Channel Executive

    2 weeks ago

    Kota Damansara, Malaysia Carleton Executive Search Full time

    **Impact on Business** (i.e., business contribution, nature and scope of responsibility, risk and financial management, strategic/tactical/operative responsibility) - Drive measures & implement steps towards achieving sales efficiency & Omni Channel targets at country level, - Develop and implement team selling & channel collaboration towards Omni Channel...

  • Executive - Business Channels (Operations & Customer Service)

    1 day ago

    KMN-KOTA KEMUNING BR, Malaysia HLB Full time

    If you are looking to excel and make a difference, take a closer look at us… If you are looking to excel and make a difference, take a closer look at us… The Personal Financial Services Operation & Customer Service Executive's key responsibility is to engage with walk-in customers for transaction processing followed by need based discussion with...

  • Business Channel

    1 day ago

    KMN-KOTA KEMUNING BR, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us…The 12-month Personal Banker Associate Graduate Trainee Program is designed to provide you with a comprehensive learning experience, enabling you to gain invaluable insights into the world of Business Channels.Through this program in branches, you will develop a holistic...

  • Customer Service Executive

    3 days ago

    Kota Kemuning, Malaysia Prisma Laboratory (M) Sdn. Bhd. Full time

    **Job Description: Customer Service Executive** 2. Explain to customers the services provided by Prisma Laboratory (M) Sdn Bhd. 3. Receive and process orders on behalf of customers in an efficient and accurate matter after ensuring details are correct, as well as providing order status updates. Processing of orders involves the below: - Acknowledge...

  • Logistics Customer Service Executive

    3 days ago

    Kota Kemuning, Malaysia Carriera Academy Full time

    **Company Overview** The company is a one-stop solution total logistics service provider that provides clienteles with hassle-free experience when it comes to shipping or logistics matters. **Responsibilities**: - Represent company’s clientele on shipping and logistics matters - Expedite import and export shipment matters. - Expedite break bulk,...

  • Business Channel

    1 week ago

    Kota Kemuning, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at usJob Responsibilities: - Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches and any other sales activities to achieve sales targets. - To actively cross selling Banking/Financial products. - Build rapport and relationship with chosen...

  • Customer Service Coordinator

    2 weeks ago

    Kota Kemuning, Malaysia Mega Fortris Berhad Full time

    Job description: The role is responsible for delivering professional, timely, end-to-end customer service and sales coordination. This includes managing and coordinating administrative and sales tasks while responding to inquiries from both internal and external stakeholders to enhance the operational and sales effectiveness. The ultimate goal is to deliver...

  • Mandarin Customer Service Executive

    3 days ago

    Kota Kinabalu, Malaysia Tribe Business Services Sdn Bhd Full time

    Join Tribe and become part of a dynamic team supporting one of the world's leading mobile gaming companies, Tencent. We are looking for enthusiastic individuals who are passionate about delivering exceptional customer experiences. If you thrive in a fast-paced environment and enjoy problem-solving, we invite you to apply. As a Customer Service Executive,...

  • Logistics Customer Service

    3 days ago

    Kota Kemuning, Malaysia Agensi Pekerjaan Carriera Talent Resources Sdn Bhd Full time

    **Company Overview** The company is a one-stop solution total logistics service provider that provides clienteles with hassle-free experience when it comes to shipping or logistics matters. **Responsibilities**: - Represent company’s clientele on shipping and logistics matters - Expedite import and export shipment matters. - Expedite break bulk,...

  • Operations & Customer Service

    3 days ago

    Kota Kinabalu, Sabah, Malaysia Hong Leong Bank Berhad Full time

    Overview:We are seeking a highly motivated and customer-focused individual to join our branch team. In this role, you will be thefrontline face of the Bank, engaging with walk-in customers to seamlessly process transactions while identifying and discussing their financial needs for cross-selling opportunities. The ideal candidate will be dedicated to...