Omni Channel Executive

7 days ago


Kota Damansara, Malaysia Carleton Executive Search Full time

**Impact on Business** (i.e., business contribution, nature and scope of responsibility, risk and financial management, strategic/tactical/operative responsibility)
- Drive measures & implement steps towards achieving sales efficiency & Omni Channel targets at country level,
- Develop and implement team selling & channel collaboration towards Omni Channel target picture,
- Support sales teams on Customer Portfolio Management, Customer Planning, Customer Data Management with customer & sales channel guidance according to SOM (Sales Operation Model).
- Act as key user for sales tools, tool enhancement requirement and work with HQ for implementation and derive actions accordingly - Collaborate with other function to develop online sales channel towards the target Omni Channel.

**Innovation and Change** (i.e., range and diversity of activities, problems, processes, market dynamics and management challenges that need to be recognized and resolved, improvement of processes, systems or products)
- Constantly review the progress and advice the sales leaders for course correction.
- Develop concepts and processes to manage channel conflicts to achieve Omni Channel target picture.
- Drive the Lead management exercise along with Marcom to achieve the desired results.
- Support Market Intelligence for key exercise related to market share analysis quarterly and yearly.

Communication with internal and/or external Customers, Suppliers as well as Third Parties (indicate nature and context of client relationship and service delivery, required communication skills, frequency of communication (i.e., infrequent =few times a year, occasional= few times a month, frequent= regular but not daily, continuous= daily)
- Work with HQ as the key user for PowerBI and Power App.

**KPI - Key Performance Indicators**
- Omni Channel Target - Minimize the gap of actual situation towards Omni Channel target picture.
- Customer coverage in countries - Ensures at least 80% of our customers in database are assigned to correct channel.
- Processes implementation. Channel collaboration, Conflict management, Lead management, Market Share Development.

**Educational Background**

Degree in any field, preferably business & marketing background Fresh graduate is welcome to apply/

**Professional Knowledge and Experiences**
- 1 - 2 years experience of relevant sales experience.
- Business Intelligence Tools (E.g., SAP BI, Micro Strategy, Spotfire, Analysis for Excel) - Collaboration & ability to derive action plans from given KPIs.
- Development of dashboards, conducting review meetings with sales & cross functions.

Pay: RM4,500.00 - RM5,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Monday to Friday



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