Logistic Customer Operation Support
1 week ago
**Job Overview**
**Key Responsibilities**
**Order Processing & Coordination**
- Process and manage customer orders from receipt to delivery, ensuring accuracy and timely fulfillment.
- Handle order amendments, cancellations, rush orders, and disputes to maintain high customer satisfaction.
**Billing & Invoicing**
- Generate and issue invoices in compliance with agreed billing terms.
- Follow up with customers on payment status and resolve billing discrepancies.
- Review and validate Letters of Credit (LCs) for accuracy and compliance.
**Customer Support & Query Management**
- Respond to customer inquiries related to orders, pricing, and logistics.
- Conduct customer feedback surveys to measure satisfaction and identify improvement areas.
- Maintain and update customer master data, pricing records, and documentation.
**Inventory & Supply Coordination**
- Work closely with the supply team to monitor inventory levels and ensure order accuracy.
**Compliance & Month-End Activities**
- Liaise with Indirect Tax, Legal, and Trade Compliance teams to resolve trade-related issues.
- Support month-end closing activities, including reconciliations and reporting.
**Requirements**:
- Minimum 2-3 years of experience in order management, logistics, or supply chain operations.
- Proficiency in **SAP** (SD/MM/Logistics modules preferred).
- Willing to work shifts, standby hours, and handle urgent tasks when needed.
- Experience in logistics, freight forwarding, or trade compliance is an advantage.
**Job Type**: Contract
Contract length: 12 months
Pay: RM3,500.00 - RM4,000.00 per month
Work Location: In person
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