Customer Support Coordinator

2 weeks ago


Bangsar South, Malaysia Two95 HR Hub Recruitment Agency Sdn. Bhd. Full time

**Hiring immediately at Bangsar South - " Customer Support Coordinator "** - **Proficiency in using Zendesk or similar CRM tools.**: - **Strong Communication skills**: - **Available to work for Night / Rotational shifts** **Department**: Global Technical Support center **Job Summary**: problem-solving abilities, excellent customer service skills, **and proficiency in using Zendesk**to document and address issues effectively. **Key Responsibilities**: **1. Call Handling**: - Serve as the first point of contact for customers, addressing inquiries, complaints, and issues. - Engage customers professionally and keep them informed while resolving their concerns. - Escalating to right support team according to priority of the issue **2. Issue Diagnosis**: - Ask relevant and detailed questions to drill down and identify the root cause of customer issues and address the ticket to relevant support team. - Provide appropriate solutions or escalate complex issues as needed. **3. Zendesk Operations**: - Utilize Zendesk for tracking, documenting, and resolving customer cases efficiently. - Maintain accurate and thorough records of all interactions. **4. Customer Service**: - Deliver exceptional customer experiences by maintaining a friendly and empathetic tone. - Ensure customers feel valued and engaged throughout the interaction. **5. Night Shift Availability**: **6. Continuous Improvement**: - Stay updated on company policies, products, and services to provide accurate information. - Contribute to improving customer support processes through feedback and insights. **Qualifications**: - **Education**: High school diploma or equivalent; additional **certifications in customer service or** **Zendesk are a plus.** - **Experience**: 1-2 years in customer service or a similar role, preferably with night shift experience. - **Skills**: - **Proficiency in using Zendesk or similar CRM tools.** - Strong verbal and written communication skills in fluent English. - Ability to document interactions and resolutions clearly and accurately. - Excellent questioning skills to diagnose issues effectively. **Key Competencies**: - Customer-focused approach with the ability to keep customers engaged. - Strong problem-solving and critical-thinking abilities. - Attention to detail in documenting and following up on issues. - Adaptability to work in a fast-paced and challenging environment. Pay: RM4,000.00 - RM4,500.00 per month Schedule: - Rotational shift Ability to commute/relocate: - Bangsar South: Reliably commute or planning to relocate before starting work (required) Application Question(s): - Do you have experience in Zendesk or any CRM ? pl mention what CRM ? - Are you willing to work in NIGHT and rotational shifts? **Language**: - Fluent English speaking and writting (required)



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