Customer Service Officer

2 days ago


Subang Jaya, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full time

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:

- SPM/ diploma, Degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.

**Job Types**: Full-time, Permanent

**Salary**: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Parental leave
- Vision insurance
Schedule:

- Night shift
Supplemental Pay:

- 13th month salary
Application Question(s):

- Notice Period
**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Mandarin (required)



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