Customer Service Officer
7 days ago
**Key Responsibilities**:
- Handle inbound calls with full understanding and information of customers' inquiries and complaints.
- Make outbound calls to existing customers by providing resolution after proactive checks for any potential or actual shipment failures.
- Provide customers with suitable solutions by following company guidelines to problem shipments or complaints to satisfy the customers' need.
- Ensure smooth communication that follows standard processes and channels in order to provide timely and accurate information to customers.
- Ensure all follow ups are done in a timely manner.
- Maintain high level of customer satisfaction whilst maintain a professional manner.
**Key Requirements**:
- Minimum SPM or professional certificate in the related field.
- Working experience in the related field, preferably Customer Service field / call centre/telemarketing.
- Good command in English and Bahasa Malaysia both verbal and written.
- Proper phone etiquette with excellent interpersonal and active listening skills.
- Working Days: Monday to Friday ( 9:00 am to 6:30 pm)
- Basic Salary + KPI Incentive provided.
**Salary**: RM2,000.00 - RM2,300.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Parental leave
Schedule:
- Day shift
- Monday to Friday
- Weekend jobs
-
Customer Service Officer
1 week ago
Subang Jaya, Malaysia Weco Marketing Sdn Bhd Full timeThe Customer Service Officer is the first point of contact for customers to enquire on order-related, web page navigation and product issues. Customer Service Officer is required to provide customer with prompt and accurate information. This job is suitable for individuals who is interested to find out more about the day-to-day operation of the E-commerce...
-
Customer Service
2 weeks ago
Petaling Jaya, Malaysia Samsung Authorized Customer Service Center (One Mobile Care Sdn Bhd) Full time**Requirements**: - Availability to work shift hours, including weekends and holidays - Ability to work under daily and/or weekly deadlines, in a fast-changing work environment - Ability to multitask and deal with customer-driven interruptions - Experience in customer service is a huge advantages **Responsibilities**: - Handle issues regarding client...
-
Customer Service Officer
2 days ago
Subang Jaya, Malaysia Ultimate Desk Ptd Ltd (Omnidesk) Full time**Who are we?** Omnidesk is a standing desk company based in Singapore, Australia and Malaysia. Our mission is to help our users build a workspace that feels good, is more productive and ergonomic. Your role as the Customer Service Officer in our team will be our first line support for resolving questions and issues in regards to our...
-
Customer Service Officer
2 hours ago
Subang Jaya, Malaysia Yamato Transport (M) Sdn Bhd Full timeServe as the centralized point of contact for customer inquiries. - Coordinate and support internal departments and external vendor to ensure seamless execution of customer orders or inquiries. - Follow up on operational issues, ensure it is resolve and revert back to the customer. - Assist in maintaining positive relationships with key customers and...
-
Customer Service Officer
2 days ago
Subang Jaya, Malaysia SNT GLOBAL LOGISTICS SDN BHD Full timeEnsuring work areas are kept clean, neat and well-organized. - Packing incoming stock away, taking inventory and reporting shortages. - Keeping records of incoming and outgoing shipments. - Picking orders as requested by management. - Ensure that items are undamaged. - Label items. - Counting and confirming inventory. - Inspecting inventory for damage and...
-
Subang Jaya, Malaysia IT solution and service center Full time_Nature of Business: IT service and solution provider_ - Location: Industrial Park Subang, Subang Jaya (Must have transport)_ - Position: Customer Support_ - Salary Range: RM2,200- RM2,500_ - Working Days: Normal day & normal working hours (5 days | 9:00am - 6.00pm)_ - ** Fresh grads are welcome to apply_ Task: - Checking of the warranty for particular IT...
-
Customer Service Officer
2 weeks ago
Petaling Jaya, Malaysia Wangsa Group Of Companies Full time**Job Opportunity: Customer Service Officer ** **Position: Customer Service Officer** **Type: Full-time** **Schedule: 5 days a week with 2 off days. (Each Shift is 10 hours with 1 hour break.)** **Responsibilities**: - Greet and assist customers with a positive attitude. - Provide information on pricing, lanes, and services. - Manage reservations,...
-
Customer Relationship Officer
2 days ago
Subang Jaya, Malaysia Bühler Full timeIntroduction For our office in Malaysia, we are looking for a: Customer Relationship Officer. Diversity Tasks - Countries Assigned: Malaysia, Singapore, Sri Lanka - Drive Customer Service order processing & fulfilment process for assigned countries, include managing customer enquiries, quotations, sales and orders for spare parts. - Proactively follow up...
-
Customer Service Officer
38 minutes ago
Petaling Jaya, Selangor, Malaysia Marie France Bodyline Sdn Bhd Full time 30,000 - 40,000 per yearReporting to the Center Manager, the Customer Service Officer is the first contact point for clients and visitors to our center. As part of the team, the front desk executive's role is to assist in the smooth and efficient running of the center, to adhere to protocols at all times in line with the company strategy, goals and values; and be knowledgeable...
-
Customer Service Officer
2 days ago
Petaling Jaya, Selangor, Malaysia Polymorph Psynergy Full time 33,600 - 41,400 per yearOperating with a strong British heritage, our client has expanded its reach to over 100 countries, continuously growing its presence worldwide. With permanent offices in key locations like Singapore, Indonesia, Malaysia, Nigeria, and the USA, they have built an extensive support network across five continents.This global footprint provides them with a unique...