Key Account Manager

1 day ago


Damansara, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

Job details:

- Job type: Permanent
- Location: Damansara Utama, Selangor
- Salary: Up to RM15,000.00 based on experience

Job responsibilities:

- Develop and maintain strong, long-term relationships with key enterprise clients across various industries.
- Act as the primary liaison between clients and internal technical, pre-sales, and delivery teams to ensure smooth communication and project execution.
- Understand clients’ business challenges and objectives, and translate them into tailored IT solutions (e.g., cloud, cybersecurity, infrastructure, managed services, digital transformation).
- Lead the preparation of proposals, quotations, presentations, and RFP/RFQ responses in collaboration with the technical team.
- Identify new business opportunities within existing accounts and drive account growth through upselling, cross-selling, and contract renewals.
- Track project implementation, coordinate service delivery, and resolve issues to ensure customer satisfaction and SLA compliance.
- Conduct regular business reviews with clients to present performance updates, suggest improvements, and align solutions with evolving business needs.
- Collaborate with the finance and operations teams to manage billing, collections, and contract renewals.
- Monitor competitor activities, market trends, and emerging technologies to provide strategic input to clients.
- Report on account status, sales pipeline, and forecasting to senior management.
- Attend industry events, client meetings, and tech workshops to build network and brand presence.

**Job requirements**:

- Bachelor's Degree in IT, Computer Science, Business, or related fields.
- Minimum 5 years of experience in key account management, preferably in IT services or solutions sales.
- Strong understanding of IT infrastructure, cloud technologies, managed services, or enterprise software.
- Excellent communication, negotiation, and presentation skills.
- Proven ability to manage complex accounts and large-scale clients.
- Strong business acumen and ability to align IT solutions with business goals.
- Experience working with cross-functional teams, including technical and project delivery teams.

**Job Type**: Permanent

Pay: RM10,000.00 - RM15,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Work Location: In person


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