Mandarin Speaking General Manager(Coldroom) at Pj

**Key Responsibilities**:
**Leadership & Strategy**
- Lead, manage, and motivate the coldroom operations and sales team.
- Develop departmental strategies and KPIs in line with business objectives.
- Provide training, coaching, and performance reviews for team members.

**Operations Management**
- Oversee daily coldroom operations, including product storage, handling, and distribution.
- Maintain optimal temperature, hygiene, and compliance with HACCP, GMP, and ISO standards.
- Coordinate with logistics, warehouse, and procurement teams for smooth workflows.
- Monitor energy use, equipment maintenance, and operational costs.

**Inventory & Logistics**
- Oversee stock control, ensuring accurate records of product movement.
- Implement FIFO (First In, First Out) and FEFO (First Expiry, First Out) practices.
- Liaise with purchasing, warehouse, and logistics teams for smooth operations.

**Sales & Business Development**
- Drive sales growth for coldroom storage services and related solutions.
- Identify and pursue new business opportunities, clients, and partnerships.
- Negotiate and manage contracts with key accounts.
- Develop pricing strategies, promotional packages, and seasonal offers.

**Marketing & Branding**
- Plan and execute marketing campaigns to promote coldroom services.
- Develop marketing collaterals (brochures, posters, presentations).
- Represent the company at exhibitions, trade shows, and industry events.
- Ensure consistency in branding across all platforms.

**Social Media & Digital Marketing**
- Manage the company’s coldroom service presence on social media (Facebook, Instagram, LinkedIn, TikTok, etc.).
- Create engaging digital content to highlight coldroom capabilities.
- Track analytics and measure ROI to improve campaign effectiveness.
- Engage with customers online and respond to inquiries promptly.

**Customer Experience & After-Sales**
- Ensure high standards of customer service and satisfaction.
- Develop loyalty programs and referral incentives to retain clients.
- Resolve escalated customer issues quickly and effectively.

**Reporting & Administration**
- Prepare reports on operations, sales performance, and marketing outcomes.
- Manage departmental budgets and resource allocation.
- Present performance updates and forecasts to senior management.

**Innovation & Continuous Improvement**
- Explore new technologies and methods to optimize coldroom efficiency.
- Introduce innovative marketing and social media strategies.
- Upskill staff in operations, sales, and customer service.

**Knowledge and Skill Requirements**:

- Bachelor’s Degree/Diploma in Business, Operations Management, Marketing, or related field.
- Minimum 3 years of experience in coldroom/warehouse operations and sales, with at least 3 years in a leadership role.
- Strong knowledge of cold storage operations, business development, and digital marketing.
- Proficiency in CRM systems, digital tools, and social media platforms.
- Excellent leadership, negotiation, and communication skills.
- Proven track record in achieving sales targets and operational efficiency.

**Benefit**:
**Extra annual leave entitlement**
- Medical expense claim
- 50% discount on meals at the HQ café (for all staff and interns)
- Friendly and supportive team environment
- EPF & SOCSO contribution
- Training: Opportunities for professional growth and development

Pay: RM8,000.00 - RM10,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

**Experience**:

- B2B: 3 years (preferred)

**Location**:

- Kelana Jaya (required)

Work Location: In person