Mandarin Speaker_Head of Coldroom Division

2 days ago

Petaling Jaya, Selangor, Malaysia JEV Management & Trading Full time 40,000 - 96,000 per year

Key Responsibilities:

Leadership & Strategy

  • Lead, manage, and motivate the coldroom operations and sales team.
  • Develop departmental strategies and KPIs in line with business objectives.
  • Provide training, coaching, and performance reviews for team members.

Operations Management

  • Oversee daily coldroom operations, including product storage, handling, and distribution.
  • Maintain optimal temperature, hygiene, and compliance with HACCP, GMP, and ISO standards.
  • Coordinate with logistics, warehouse, and procurement teams for smooth workflows.
  • Monitor energy use, equipment maintenance, and operational costs.

Inventory & Logistics

  • Oversee stock control, ensuring accurate records of product movement.
  • Implement FIFO (First In, First Out) and FEFO (First Expiry, First Out) practices.
  • Liaise with purchasing, warehouse, and logistics teams for smooth operations.

Sales & Business Development

  • Drive sales growth for coldroom storage services and related solutions.
  • Identify and pursue new business opportunities, clients, and partnerships.
  • Negotiate and manage contracts with key accounts.
  • Develop pricing strategies, promotional packages, and seasonal offers.

Marketing & Branding

  • Plan and execute marketing campaigns to promote coldroom services.
  • Develop marketing collaterals (brochures, posters, presentations).
  • Represent the company at exhibitions, trade shows, and industry events.
  • Ensure consistency in branding across all platforms.

Social Media & Digital Marketing

  • Manage the company's coldroom service presence on social media (Facebook, Instagram, LinkedIn, TikTok, etc.).
  • Create engaging digital content to highlight coldroom capabilities.
  • Run SEO, SEM, email marketing, and online ad campaigns.
  • Track analytics and measure ROI to improve campaign effectiveness.
  • Engage with customers online and respond to inquiries promptly.

Customer Experience & After-Sales

  • Ensure high standards of customer service and satisfaction.
  • Develop loyalty programs and referral incentives to retain clients.
  • Resolve escalated customer issues quickly and effectively.

Reporting & Administration

  • Prepare reports on operations, sales performance, and marketing outcomes.
  • Manage departmental budgets and resource allocation.
  • Present performance updates and forecasts to senior management.

Innovation & Continuous Improvement

  • Explore new technologies and methods to optimize coldroom efficiency.
  • Introduce innovative marketing and social media strategies.
  • Upskill staff in operations, sales, and customer service.

Knowledge and Skill Requirements:

  • Bachelor's Degree/Diploma in Business, Operations Management, Marketing, or related field.
  • Minimum 5–7 years of experience in coldroom/warehouse operations and sales, with at least 3 years in a leadership role.
  • Strong knowledge of cold storage operations, business development, and digital marketing.
  • Proficiency in CRM systems, digital tools, and social media platforms.
  • Excellent leadership, negotiation, and communication skills.
  • Proven track record in achieving sales targets and operational efficiency.

Job Type: Full-time

Pay: RM5, RM8,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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