Key Account Support

1 week ago


Bukit Raja, Malaysia ABX Express (M) Sdn Bhd Full time

**Job Overview**

We are seeking a detail-oriented and customer-focused Key Account Support to manage and support key clients engaged in import and export activities to and from Malaysia. This role ensures seamless coordination of shipments, oversees fulfillment operations, and acts as a problem solver to resolve any issues throughout the logistics cycle. You will play a crucial role in maintaining strong client relationships and delivering service excellence.

**Key Responsibilities**
- Act as the primary support contact for assigned key accounts, especially clients utilizing import/export and fulfillment services.
- Monitor end-to-end parcel movement (from pickup, customs clearance, warehousing, to final delivery).
- Coordinate with internal teams (customs, warehouse, operations) and external partners to resolve any shipment or fulfillment issues.
- Communicate proactively with customers regarding shipment status, delays, or issues.
- Provide accurate documentation and reporting related to customer orders, parcel tracking, and issue resolutions.
- Maintain service quality and client satisfaction by understanding unique customer needs.
- Support continuous improvement initiatives to optimize logistics and customer service performance.
- Escalate complex or unresolved issues to the relevant department while keeping the customer updated.

**Required Skills & Qualifications**
- Diploma/Bachelor’s degree in Logistics, Business Administration, Supply Chain Management or related field.
- 3-5 years of experience in logistics, fulfillment, or customer account support (import/export experience preferred).
- Strong understanding of customs clearance, shipping documentation, and cross-border logistics in Malaysia.
- Excellent problem-solving skills and ability to handle pressure in time-sensitive situations.
- Strong communication skills in English, Bahasa Malaysia and Mandarin (verbal and written).
- Proficient in using logistics or shipment tracking systems and Microsoft Office (especially Excel).
- Customer-oriented mindset with a high level of professionalism and attention to detail.
- Ability to work independently and collaborate across teams.

Pay: RM4,000.00 - RM6,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

**Language**:

- Mandarin (required)

Work Location: In person



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