Executive, Customer Experience

6 days ago


Petaling Jaya, Malaysia 6co Solutions Sdn Bhd Full time

About the role:
This is a 7-month maternity cover position with the potential for a permanent role based on performance. If you thrive in a dynamic environment and are passionate about delivering exceptional customer service, this role could be a great fit for you.

**Responsibilities**:
**Customer Engagement**:

- Handle inbound and outbound calls with professionalism, providing exceptional service to exceed customer expectations.
- Confidently address and resolve customer complaints with empathy and efficiency.

**Sales & Support**:

- Drive telesales for Life Insurance products, contributing to team sales targets.
- Respond promptly and diligently to customer inquiries via WhatsApp, ensuring a seamless experience.

**Administrative Support**:

- Process full settlement requests and coordinate the dispatch of redemption merchandise to customers.
- Serve as a reliable team player by performing relief functions during the absence of team members.

**Requirements**:

- Minimum diploma in any field
- Minimum 1 year of working experience in related industry
- Fresh Graduates are encouraged to apply
- Well versed in English and Bahasa Malaysia

Location: Petaling Jaya

Salary range: RM2,000 - RM2,000 (Based on qualifications) + RM600 (Fix allowance)

**Job Types**: Full-time, Temporary
Contract length: 7 months

Pay: RM2,000.00 - RM2,200.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday



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