Guest Service Assistant

Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile.
- Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature.
- Register guests promptly following the procedures for registration, key handling, and message handling, and ensure that they are provided with all the necessary information.
- Verify assigned room status with the computer system and ensure that all rooms given to guests upon check-ins are Vacant Inspected.
- Ensure guest details are updated in the computer immediately and accurately in order to know guest’s likes and dislikes or if there’s any special request.
- Ensure all telephone calls are answered promptly and clearly in a courteous and friendly manner. All guests’ requests must be well-handled and followed up.
- Have sound knowledge of all vouchers used or any other remarks pertaining to prepayment, or credit facilities in accordance to hotel policy at the Front Desk.
- Inform Duty Manager to welcome VIP guests.
- To keep the daily logbook up-to-date by recording the briefing information, follow-ups and guest comments.
- To prepare and print the daily shift reports such as “Arrival/ In-House Guest”, “Back-up” and “Departure Guest”.
- Ensure that a sale attitude is adopted at all times ie. Up-selling rooms, restaurants and services available in the hotel, and to maintain awareness.
- Ensure the cleanliness and tidiness of the front desk counter including the maintenance of the equipment at all times.
- Ensure guest room change is minimized and handled in a proper manner, and all relevant departments are being communicated accordingly.
- Proper authorization to be obtained from the Guest Service Supervisor or Duty Manager.
- Be aware of all hotel activities and layouts of the hotel, as well as, knowledge of the public transportation and places of interest nearby.
- To handle all check-outs promptly for FIT individual guests and groups by ensuring all charges are settled and are in accordance with the hotel standard Credit policies.
- Ensure that all checked-out guest rooms keys are collected / returned accordingly.
- Ensure that all last-minute consumption charges are posted, such as; Late Check Out, Minibar, Rebates/ discounts immediately to the guest folios.
- Be responsible for all issued (paid out) and collected funds (advance deposits), and foreign currencies in accordance to the hotel Credit policies.
- Handle FOREX transactions according to the standard procedures, ensuring a receipt is given to guests.
- Be aware of the currency exchange rates and be alert of the fraud currencies.
- Receive and slot guest bills into the correct guests’ folders. Ensure that all bills for the guests correspond with the guest name, room number and signature.
- Ensure to prepare and balance a cash report and remittance envelope at the end of the shift.
- Ensure that all vouchers for rebate, miscellaneous, paid out and corrections are clearly explained and supported.
- Guest Service Assistant required to reconfirm with guest during departure on print out of tax invoice.
- Vouchers are to be signed by Duty Manger on Duty or any other Managerial Authorities of the Front Office Department.
- Ensure all city ledgers’ guest folios and paid out to be signed by Duty Manager on duty at the end of each shift.
- Ensure that no shortage of the float is encountered.
- Ensure the printing and distribution of the night reports are done correctly and accurately.
- Be well groomed at all times, ensuring the hotel’s uniform and nametag are worn.
- Any other duties as may be assigned by the Superior from time to time.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,200.00 - RM2,400.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Meal allowance
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- working experience in four or five stars hotel: 1 year (preferred)
- Front Office: 3 years (preferred)
- Guest Service Assistant: 2 years (preferred)

**Language**:

- English (preferred)
- Bahasa Malaysia (preferred)
- Chinese (preferred)