Sales Support Specialist

At ServiceSource, we strive to find and grow exceptional people like you.

Working at ServiceSource, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you.

ServiceSource is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.Imagine being able to partner with global technology leaders in a company that cares about YOU '' your professional growth, your success, and your community.

We are looking for a Sales Support Specialist to join our team. Today.

We are ServiceSource. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.

At ServiceSource, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.The future team member that will love this job will demonstrate the value and benefits of our services by supporting our our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At ServiceSource, you can truly Own Your Future

**You Have**
- 2+ years of relevant working experience
- Knowledge of Microsoft products including Word and Excel (can perform basic functions)
- Handle confidential information with complete integrity
- Experience in administrative tasks, organization of detailed work materials, and prioritizing deadlines
- Accustomed to identifying and recommending corrective action for moderately complex issues
- Experience following scripts and processes according to contractual agreements
- Experience learning new technology and data

**You Will**
- Maintain quote documentation with accurate pricing and configurations
- Prepare quotes for contract renewals
- Ensure the integrity of client information is maintained in the database systems
- Manage Excel (can perform basic functions)
- Perform bookings (Purchase Order processing) and booking reconciliation
- Grow skill and expertise to perform quality assurance and begin to identify areas for improvement
- Focus on customer needs and communicate with Senior Sales Support staff and management.
- Handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
- Maintain Knowledge Base Tools, including a CRM
- Identify and call out operational risks to management for review and consideration
- Participate in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role

**Our Benefits and Perks**
- Group Term Life Insurance
- Group Health Insurance with coverage for dependents
- Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)
- Employee Assistance Program
- Rewards and Recognition Program
- Learning and Development Program
- Fun & Diversity Employee Engagement

**Accommodation and Diversity**
We have always been and will always be committed to the principle that everyone at ServiceSource, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

**Virtual First and Remote Work**
ServiceSource is a
**Virtual First** company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but a space at home to work is required.

While you have the ability to work from your home, we do require that you are in a commutable distance of the local office to ensure you can attend when/if required by the company.

**Other information**
- 5 days work week (Mon - Fri / regular working hours).
- KL Office is located at Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur.

**If this sounds like an interesting opportunity, hit apply**

Uninterrupted home-based internet is required for this role. Applicants should have sufficient internet access in their homes to attend and host video calls, as well as perform essential functions of the role which include downloading and uploading of large files to shared network drives. In general, we have found that a minimum bandwidth speed of 20mbps is essential.