Investment Operations Manager

1 week ago

Kuala Lumpur, Malaysia Zurich Insurance Full time

Job Summary-
- Job Functions- Generates insights and recommendations by addressing complex technical queries from clients and delivering appropriate solutions
- Resolves complex problems within the team ensuring an efficient and high-quality service
- Liaises within the department and business as well as with internal and external audit
- Performs and ultimately signs off regular operational as well as design effectiveness tests and risk assessments in the respective area, drive issue resolution, risk mitigation and incident management

**Additional Job Functions**:

- Develops expertise within the department
- Trains other team-members and new joiners on specific expertise
- Validates and continuously improves controls and quality checks as part of the closing process and internal frameworks
- Manages relationships with internal stakeholders, key business partners, asset managers, and custodians.
- Proactively contributes to the super user community
- Job Accountabilities - Key Accountabilities- People Management Accountabilities:

- Creates a trusted and enabled environment where each team member can work at their best.
- Coaches, develops and inspires team members to help individuals reach their full potential
- Coaches and assesses team members in establishing and leading high-performing teams, supporting the teams to reach their full potential.
- Makes the teams aware of what the team's business purpose is and how they deliver on that purpose.
- Leads the functional area, makes the teams aware of what they are required to achieve and how they are performing against their objectives. Sets objectives, reviews performance and provides on-going formal and informal feedback.
- Coordinates collaboration across department
- Responsible for agreed correct, complete and timely service delivery
- Trouble shoots complex operational day-to-day issues
- Job Qualifications- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- Minimum of 5-7 years of experience in investment operations, financial services, or a related field.
- Strong understanding of financial instruments, investment operations, and market practices.
- Proficiency in financial software and systems used for investment management and transaction processing.

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