Customer Support Interpretation

1 week ago

Cyberjaya, Malaysia Trinity Workforce Solution Sdn Bhd Full time

**Associate - Customer Support for Interpretation & Translation Support**
- **Open for SPM/Diploma holders**_

**Working Location:

- Cyberjaya, Selangor**

**Qualification:

- ** High School Graduate, Diploma, Bachelor or comparable IT professional experience
- **Job Summary/ Overview**_

This position performs skilled consecutive, first-person interpretation. Work is performed and reviewed under direct supervision, using well-defined policies and procedures. Limited opportunity exists for exercising independent judgment and decision-making. An incumbent refers most problems to a supervisor and generally all non-routine problems.

**Language Proficiency**

Mandarin/Cantonese - Read/write/speaking skills

**Working hours**

5 days per week (2 days off Saturday & Sunday), Permanent night shift, shift allowances provided

**Key Responsibilities and Accountabilities**
- Provides meaning-for-meaning interpreting.
- Follows interpreter protocols as per training, policies, and procedures.
- Follows all policies and procedures related to information confidentiality and interpreter ethics.
- Attends all required training.
- Uses standard office equipment such as telephones, computers, copiers, and fax machines
- Skilled at communicating, both orally and in writing in Mandarin/Cantonese & English
- Basic understanding of linguistics and different cultures.
- Skilled in adjusting to rapidly changing circumstances
- Ability to react calmly and effectively in emergency situations
- Strong attention to detail and accuracy
- Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.
- Skilled at keeping supervisors informed of problems or issues
- Ability to operate competently common office equipment including, but not limited to computer, fax, copier, and telephone system.

**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 12 months

**Salary**: RM4,000.00 - RM6,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Monday to Friday
- Night shift

Ability to commute/relocate:

- Cyberjaya: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Able to Read/Write & Speak in Mandarin & English Fluently?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Support: 1 year (required)
- Translators: 1 year (required)
- Interpretation: 1 year (required)

**Language**:

- Mandarin (required)
- English (required)

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