Customer Operations Support

**Full Job Description** **Responsibilities** - Manage large amounts of incoming live-chat - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Handle...

Join Our Team as an Associate Customer Support Specialist (Mandarin)Language: Mandarin proficiency + B1 (conversational English)Location: WFO in CyberjayaAddress: Tech Mahindra ICT Services, Jalan Impact Cyberjaya, 63000, SelangorShifts: Between 8 AM to 12 AM (2 shifts), shift allowance for afternoon shift providedWorking days: Monday to Sunday (weekly 2...

**Job Summary**: We are looking for a detail-oriented and motivated **Associate Customer Support** to join our non-voice support team in **Cyberjaya**. This role focuses on assisting sellers with **KYC (Know Your Customer)** processes, including validating documents, verifying information, and ensuring compliance. If you're proficient in **Mandarin** and...

We are seeking a dedicated **Support & Customer Service Manager** to lead our **Level 1 Support team** and ensure excellent service delivery across our self-service kiosk, SaaS software, turnkey and ticketing systems. **Responsibilities** - Manage the Level 1 Support team: schedule shifts, monitor daily performance, coach and guide team members - Provide...

WE ARE HIRINGTitle: CUSTOMER SUPPORT - MANDARIN & ENGLISH ( PERMANENT NIGHT SHIFT )GOOD SALARY PACKAGE: RM4,000 - RM6,000JOB REQUIREMENTSExperience range: 0-5 yearsFresh graduates are encouraged to applyOpen for SPM/Diploma holdersShifts : Permanent night shiftWork location: CyberjayaLanguage proficiency: Need to be fluent in both Mandarin & English...

**Key Responsibilities: - ** - Monitor and manage advanced shipment tracking systems to provide accurate real-time updates and visibility. - Establish and maintain consistent communication with carriers, drivers, and other logistics partners to address delays or discrepancies proactively. - Provide customers with timely, transparent updates on shipment...

WE ARE HIRINGTitle: CUSTOMER SUPPORT - MANDARIN & ENGLISHGOOD SALARY PACKAGE: RM4,000 - RM6,000JOB REQUIREMENTSJob Type: 1 year contractExperience range: 0-5 yearsFresh graduates are encouraged to applyOpen for SPM/Diploma holdersShifts : Permanent night shiftWork location: CyberjayaLanguage proficiency: Mandarin & Good English (B2/C1)Tests to be taken -...

Company DescriptionMindPec Solutions is a young and dynamic company that prioritizes service excellence and customer satisfaction. Built on a foundation of passion and purpose, the organization is committed to delivering high-quality, client-focused services. At MindPec, the goal is to create exceptional experiences through dedication and teamwork. Employees...

Job Title: Associate – Customer Support (Japanese Language)Location: Cyberjaya, MalaysiaSalary range: 8000 RM RMAbout the RoleWe are looking for dynamic and enthusiastic individuals to join our team asAssociate – Customer Support. This is an excellent opportunity for freshers who are passionate about delivering exceptional customer service and are...

Job Title: Associate – Customer Support (Japanese Language)Location: Cyberjaya, MalaysiaSalary range: Basic salary range RM RM + Shift allowance (pro-rated) + Transportation allowance (pro-rated)About the RoleWe are looking for dynamic and enthusiastic individuals to join our team asAssociate – Customer Support. This is an excellent opportunity for...