Associate Customer Support

4 days ago

Cyberjaya, Malaysia Smart Screen Asia Full time

**Job Summary**:
We are looking for a detail-oriented and motivated **Associate Customer Support** to join our non-voice support team in **Cyberjaya**. This role focuses on assisting sellers with **KYC (Know Your Customer)** processes, including validating documents, verifying information, and ensuring compliance. If you're proficient in **Mandarin** and have strong reading, writing, and critical thinking skills, we welcome both fresh graduates and experienced professionals to apply.

**Responsibilities**:

- Handle KYC-related support for sellers through reading and writing tasks (non-voice).
- Validate customer-submitted documentation with high attention to detail.
- Follow standard operating procedures (SOPs) and workflows accurately.
- Use operational tools to research and retrieve required data.
- Meet daily productivity and quality targets.
- Participate in performance improvement plans for continuous development.
- Adhere to company compliance and data confidentiality standards.

**Requirements**:

- Proficiency in **Mandarin** (reading & writing).
- Conversational **English** (minimum B1 level).
- Detail-oriented and organized.
- Critical thinking and problem-solving skills.
- Comfortable working in a structured, SOP-driven environment.
- Fresh graduates and experienced individuals are welcome.

**Job Details**:

- **Location**: Tech Mahindra ICT Services, Jalan Impact, Cyberjaya, Selangor (Work from Office).
- **Working Days**: 5 days/week (Monday to Sunday rotation with 2 days off).
- **Shifts**: Between 8 AM - 12 AM (2 rotational shifts).
- Afternoon shift allowance provided.
- **Salary**: RM 3,500 - RM 4,500 (based on experience and current salary).

**Job Types**: Full-time, Permanent

Pay: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Additional leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Rotational shift
- Weekend jobs

**Language**:

- Mandarin (required)

Work Location: In person

Expected Start Date: 06/24/2025

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