Jr. Customer Support Associate

4 days ago

Cyberjaya, Malaysia Experian Full time

**Company Description**
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

**Job Description** Role Summary**:
We are seeking a qualified Customer Support Associate to join our CS Engagement Team and contribute to our goals. In this role, you will provide administrative support related to products, orders, deliveries, and company policies. Administrative professionals play a crucial role in enhancing efficiency, delivering satisfactory customer experiences, and streamlining processes. The Customer Support Associate is essential to the CS Engagement Team, as well as to the customers and businesses we serve.

As a detail-oriented and proactive Customer Support Associate, you will be responsible for conducting customer due diligence checks for all new and existing clients, ensuring compliance with company policy requirements. Additionally, you will be tasked with assisting the team with various administrative tasks as assigned.

**What You'll Do**:

- Perform Customer Due-Diligence - for all clients, ensuring compliance with company policies.
- Maintain accurate and organized records of Due Diligence processes and client interactions.
- Administrative responsibilities to support CS engagement team.
- Collaborate with team members for data compilation and assist the manager with reporting tasks.
- Perform and achieve the KPI as assigned

**Qualifications**
- Diploma, Advanced/Higher/Graduate Diploma, Economics, Information Technology, Finance, Business Studies/ Administration/ Management, Marketing, Commerce or equivalent
- ** Open for graduates/ work experience as a Sales/ CS Support Specialist or Customer Service Associate**:

- Seeking a professional **fluent in both written and spoken Mandarin**to effectively communicate with our Mandarin-speaking clients

**Additional Information**
Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

  • Associate Customer Support

    1 week ago

    Cyberjaya, Selangor, Malaysia Two95 International Full time 42,000 - 54,000 per year

    Join Our Team as an Associate Customer Support Specialist (Mandarin)Language: Mandarin proficiency + B1 (conversational English)Location: WFO in CyberjayaAddress: Tech Mahindra ICT Services, Jalan Impact Cyberjaya, 63000, SelangorShifts: Between 8 AM to 12 AM (2 shifts), shift allowance for afternoon shift providedWorking days: Monday to Sunday (weekly 2...

  • Associate Customer Support

    4 days ago

    Cyberjaya, Selangor, Malaysia TWO95 International, Inc Full time

    Join Our Team as an Associate Customer Support Specialist (Mandarin)Language: Mandarin proficiency + B1 (conversational English)Location: WFO in CyberjayaAddress: Tech Mahindra ICT Services, Jalan Impact Cyberjaya, 63000, SelangorShifts: Between 8 AM to 12 AM (2 shifts), shift allowance for afternoon shift providedWorking days: Monday to Sunday (weekly 2...

  • Associate Customer Support

    4 days ago

    Cyberjaya, Selangor, Malaysia MindPec Solutions Full time

    Company DescriptionMindPec Solutions is a young and dynamic company that prioritizes service excellence and customer satisfaction. Built on a foundation of passion and purpose, the organization is committed to delivering high-quality, client-focused services. At MindPec, the goal is to create exceptional experiences through dedication and teamwork. Employees...

  • Associate Customer Support

    1 week ago

    Cyberjaya, Selangor, Malaysia Tech Mahindra Full time 96,000 per year

    Job Title: Associate – Customer Support (Japanese Language)Location: Cyberjaya, MalaysiaSalary range: 8000 RM RMAbout the RoleWe are looking for dynamic and enthusiastic individuals to join our team asAssociate – Customer Support. This is an excellent opportunity for freshers who are passionate about delivering exceptional customer service and are...

  • western jr sous chef

    1 week ago

    Cyberjaya, Selangor, Malaysia TREE NURTURING SDN BHD Full time 40,000 - 60,000 per year

    Job Summary:The Jr Sous Chef supports the Sous/Head Chef in managing the kitchen's daily operations, focusing on Western cuisine preparation, and maintaining high standards of food quality and presentation. The role involves supervising kitchen staff, ensuring smooth operations, and stepping in to lead the kitchen in the absence of the Head Chef.Key...

  • Customer Support Associate

    2 weeks ago

    Cyberjaya, Selangor, Malaysia New York Global Consultants Inc. (NYGCI) Full time 20,000 - 30,000 per year

    Designation: Associate Customer SupportLocation: Cyberjaya, MalaysiaExperience: NALanguage proficiency required:JapanesePosition Summary: Handle live contacts of customers and provide appropriate solution to their queries***Prior Experience in Ecommerce preferred***Roles and ResponsibilitiesHandle phone calls with customer queries and provide resolution to...

  • Associate Customer support

    2 weeks ago

    Cyberjaya, Selangor, Malaysia ADI Group Full time 20,000 - 30,000 per year

    Job title: Associate Customer support (Seller/KYC support)Contract duration: 12 months renewableLanguage: Mandarin proficiency + B1 (conversational English)Location: WFO in CyberjayaAddress: Jalan Impact Cyberjaya, 63000, SelangorShifts: Between 8 AM to 12 AM (2 shifts), shift allowance for afternoon shift providedWorking days: Monday to Sunday (weekly 2...

  • Associate Customer Support

    2 weeks ago

    Cyberjaya, Selangor, Malaysia Two95 International Inc. Full time 24,000 - 36,000 per year

    Roles and ResponsibilitiesHandle phone calls with customer queries and provide resolution to end usersEscalate priority issues per Client specifications to the immediate lead as applicableProvide inputs on process changes and best practices.Stay updated with new updates, process changes and updates.Maintain Exemplary Attendance and PunctualityAny Ad-hoc...

  • Associate Customer Support

    4 days ago

    Cyberjaya, Malaysia Smart Screen Asia Full time

    **Job Summary**: We are looking for a detail-oriented and motivated **Associate Customer Support** to join our non-voice support team in **Cyberjaya**. This role focuses on assisting sellers with **KYC (Know Your Customer)** processes, including validating documents, verifying information, and ensuring compliance. If you're proficient in **Mandarin** and...

  • Customer Support Associate

    2 hours ago

    Cyberjaya, Malaysia Tech Mahindra Full time

    Designation: Associate Customer Support Location: Cyberjaya, Malaysia **Salary**: Not to be disclosed Experience: NA Language proficiency required**:Japanese, English (B1/B2 level)** **Should be having JLPT N1 Certification.** Position Summary: Handle live contacts of customers and provide appropriate solution to their queries **Prior Experience in...