Customer Support Associate

20 hours ago

Cyberjaya, Malaysia Tech Mahindra Full time

Designation: Associate Customer Support

Location: Cyberjaya, Malaysia

**Salary**: Not to be disclosed

Experience: NA

Language proficiency required**:Japanese, English (B1/B2 level)**

**Should be having JLPT N1 Certification.**

Position Summary: Handle live contacts of customers and provide appropriate solution to their queries

**Prior Experience in Ecommerce preferred**

Roles and Responsibilities
- Handle phone calls with customer queries and provide resolution to end users
- Escalate priority issues per Client specifications to the immediate lead as applicable
- Provide inputs on process changes and best practices.
- Stay updated with new updates, process changes and updates.
- Maintain Exemplary Attendance and Punctuality

Key Deliverables (KRA Measure)
- Provide exemplary customer satisfaction
- Meet quality standards on all handled contacts
- Complete 9 hours of staffed time on all rostered days
- Handle contacts while maintaining KPI targets as per agreed limits

Applicant’s Specifications & Qualification:

- Excellent customer service skills
- Excellent verbal communication skills in **Japanese**:

- Should be able to read, comprehend and write English
- Passionate towards serving the customer and displays high levels of customer obsession
- Open to work in rotational and night shifts

Please Note;
This will be a WFO (Work From Office)

雇用形態: 正社員

給与: RM7,000.00 - RM9,000.00 月給

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