Order Management

7 days ago

Kuala Lumpur, Malaysia Techsap ASP Sdn Bhd Full time

Job summary:

- Daily execution of Customer Account Coordinator (CAC) Order-to-Cash work scope, focusing on Contract & Spot customers (involving Letter of Credit, etc).
- Provide resolution suggestions to complex operational issues, this will require dealings with internal & external stakeholders; and identify on-the-job process standardisation and simplification

**Responsibilities**:

- Customer Account Coordinator Order-to-Cash work scope:

- Process orders and perform invoicing timely and accurately in ERP system;
- Prepare documentations meeting Letter of Credit requirements efficiently and able to deal with specific requests from customers;
- Prepare periodic price adjustments and rebate calculations for customer’s acceptance;
- Build and maintain customer relationships; ensure no service-based customer complaints;
- Complaint handling (if any) and case follow up until closed;
- Update timely order and pricing record (order book); and
- Liaise with internal & external stakeholders to ensure operations activities are progressed smoothly.
- Continue Improvement - Order-to-Cash and Operation processes;
- Be a ‘disruptive force’, identify on-the-job process simplifications and standardization of current processes; and
- Ensure Letter of Credit process/workflow is simplified & adopted, aim to avoid discrepancies.

Education and Experience:

- Diploma or Degree or Professional Qualification is acceptable
- With 2 years working experience, preferably in areas involving trade or import/export activities or customer service.

Technical skills
- **International Trade and Goods Import/Export Requirements, especially with UCP rules and International Commercial (Inco) terms**
- **SAP - Sales and Distribution Module**

**Job Type**: Permanent

**Salary**: Up to RM7,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Professional development

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Order management system: 2 years (required)
- SAP: 1 year (required)

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