E-commerce Executive

3 days ago

Petaling Jaya, Malaysia WHSmith Full time

**Job Summary**:
We are looking for a proactive and detail-oriented **Merchandising Assistant (E-Commerce)** to support our digital retail operations. This role focuses on managing online product listings, coordinating promotions, and ensuring optimal product availability and visibility across e-commerce platforms, particularly GrabMart and other digital channels.

**Key Responsibilities**:

- Manage and update the master product file, including pricing, visuals, and descriptions.
- Plan and execute online promotions in alignment with Grab Marketing themes and seasonal campaigns.
- Monitor sales performance and product availability on GrabMart and other e-commerce platforms.
- Generate and analyze merchandising reports to track daily, weekly, and monthly sales performance.
- Coordinate with the warehouse and supply chain teams to ensure timely stock replenishment and delivery.
- Liaise with outlet operations to gather feedback and ensure alignment between online and offline merchandising.
- Handle the full procurement process including sales and purchase orders, supplier coordination, and delivery follow-ups.
- Support the execution of digital merchandising strategies to enhance customer experience and drive conversions.

**Requirements**:

- Minimum 1 year of working experience in merchandising, e-commerce, or a related field.
- Diploma or Degree in Business, Marketing, Supply Chain, or a related discipline.
- Proficient in Microsoft Excel and reporting tools.
- Strong communication skills in English and Bahasa Malaysia; Mandarin is an added advantage.
- Experience with GrabMart or similar online platforms is preferred.
- Detail-oriented with strong organizational and time management skills.

**Job Types**: Full-time, Permanent

Pay: From RM2,500.00 per month

**Benefits**:

- Additional leave
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

Work Location: In person

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