Customer Service Consultants

2 hours ago


Ipoh, Malaysia Planet Telecoms Managed Services Sdn Bhd Full time

**Join our team as a Customer Service Consultant and be the face of our retail outlets. You’ll welcome walk-in customers, assist them with products and services, handle transactions with care, and make sure every visit is a smooth and positive experience. If you enjoy meeting people, solving problems, and creating great customer moments, this is the role for you**

**Responsibility**
- Function as a Customer Service professional that politely and proficiently attends to service requests and sales interactions with walk in customer at the shop.
- Handle enquiries on services provided ie. Postpaid, Prepaid, Broadband, Account Status, etc.
- Responsible in handling customer information, monetary transactions, handsets and ensuring proper control, reconciliation and timely updates in the system
- To maintain accurate and comprehensive record of new and existing customers.

**Requirements**:

- Preferably with retail experience in telecommunication products and services.
- At least One (1) year of working experience in the related field is required for this position.
- Able to work in flexible hours including weekends and public holidays, according to the retail operational requirement.
- Sales oriented and able to work independently.
- Good communication and good customer services.
- Good discipline and work as a team.
- Able to work in **UMobile, Ipoh Parade Store**

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

**Experience**:

- Retail sales: 1 year (preferred)

Work Location: In person



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