Front Office Assistant

1 week ago

Kuala Lumpur, Malaysia Berjaya Times Square Hotel Full time

**JOB REQUIREMENTS**:

- Minimum SPM OR Diploma in Hospitality or Tourism Management.
- Excellent communications skill for both written and verbal.
- Multiple language skills are preferred.
- Able to work under pressure.
- Self-starter, results oriented and also a team player.
- Pleasant personality with good organisational skills.
- Good problem solving skills.
- Independent and self-motivated with good communication, presentation and interpersonal skills.
- Willing to work on shift and public holiday.

**JOB RESPONSIBILITIES**:

- Deliver the basic standards and provide exceptional guest service at all times.
- Greet all guests in a service orientated manner.
- Maintain positive guest and colleague interactions with good working relationships.
- Meet and greet all guests and assists with registrations.
- Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
- Verify arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
- Register Hotel guests in accordance with Front Office policies and procedures.
- Understand rate structure and promotional rates available.
- Be familiar with the Hotel’s products and services and policies.
- Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments.
- Provide excellent service to internal customers as appropriate.
- Update and efficiently maintain the current room status and to inform the Superiors, should their attention are needed.
- Prepare welcome cards and keys for arrival FIT guests.
- Work closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of Hotel guests.
- Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered.
- Ensure that guest history records are accurately maintained and all repeat guests are pre-registered.
- Maintain the Daily Log Book by ensuring any unusual happenings, incidences and all important pending matters are recorded and follow through.
- Maintain sufficient stock of all supplies, such as printing materials, forms and stationery. To initiate replenishment as and when deem necessary.
- Ensure the strict control of room keys.
- Report “Lost and Found” items.
- Support and embrace the spirit of “Team Work”.
- Be familiar with the Front Office computer system.
- Respond to changes in the Front Office function as dictated by the industry, company and Hotel.
- Carry out any other reasonable duties and responsibilities as assigned.

**Job Types**: Full-time, Permanent, Internship, Fresh graduate

**Salary**: From RM1,800.00 per month

Schedule:

- Day shift
- Night shift
- Rotational shift
- Weekend jobs

**Experience**:

- Hotel Front Desk: 1 year (preferred)

**Language**:

- Bahasa Malaysia (preferred)
- English (preferred)

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