Operations Executive

1 week ago


Petaling Jaya, Malaysia Sunago Education Sdn Bhd Full time

The Operations Executive will be reporting to the Operations Manager.

Duties and responsibilities include but not limited to:
**1) Administration & Office Support**
- Manage daily admin tasks: filing, data entry, report generation, meeting setup, inventory tracking, and supply ordering.
- Book appointments and maintain team schedules.
- Support general office operations, including coordinating office activities and assisting with document filing and organisation.
- Assist with HRDCorp documentation, claims, and related processes.

**2) Operations & Coordination**
- Work closely with managers and team members to ensure smooth daily operations.
- Monitor class schedules, attendance, and student engagement to support programme delivery**.**

**3) Customer Support & Communication**
- Manage student and client communication from onboarding to course completion.
- Organise placement tests, exams, student activities, and online graduations.
- Send reminders, follow up on absences, collect feedback, and resolve enquiries promptly.
- Maintain clear, updated records of customer interactions and support issues.

**4) Platform Management**
- Update student records, create accounts, and assign digital learning resources on the SunagoLearn platform.
- Monitor platform usage and prepare reports as required.
- Report technical issues or feature requests for continuous improvement of the platform.

Pay: RM2,700.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person



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