Service Desk Executive

5 days ago

Sepang, Malaysia AirAsia Full time

**Responsibilities**:

- Escalate issues when necessary and work closely with other functional teams in IT Operations, ICT and/or vendors to troubleshoot and resolve issues as per Service Level Agreements
- Able to work on 24/7 shift rotation
- Other duties as assigned by the Service Desk Manager
- Learn fundamental operations of commonly used software, hardware, and other equipment
- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software

Desired Skills & Experience
- Familiarity with ITIL V3 Foundations is a plus
- High sense of urgency and motivation to succeed and have attention to details

If you are ready to embark on an exhilarating career where you can showcase your technical expertise and provide exceptional support to our users, then we can't wait to meet you. Join us and be part of a team that thrives on innovation and excellence in the ever-evolving world of technology support

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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