Tech Integration Middleware and Analyst

**BAT is evolving at pace into a global multi-category business. We are on a mission to decrease the health impact of our industry**
**To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey**

**BAT’s Digital Business Solution**has an exciting opportunity for a Tech Integration Middleware and Analyst in**Subang Jaya, Malaysia.**

**Your key responsibilities will include**:
**Troubleshooting and Support**
- Oversee troubleshooting efforts to resolve middleware and integration-related issues, including performance bottlenecks, data inconsistencies, and system failures.
- Provide expert support and guidance to the operations team for incident management and problem resolution, ensuring alignment to SLAs and minimizing downtime.

**Integration Analysis and Optimization**
- Collaborate with multi-functional teams, including IT, software development, and business units, to analyze integration requirements and identify areas for improvement.
- Optimize integration workflows and processes to enhance performance, scalability, and alignment with evolving business needs.
- Continuously evaluate integration solutions to ensure they meet operational and strategic objectives while staying aligned with industry standard processes.

**Security and Compliance**
- Ensure that middleware systems and integrations adhere to stringent security and compliance standards, including data protection, access controls, audit trails, and regulatory requirements.
- Implement proactive measures to identify and mitigate potential risks across integration platforms.

**Process Improvements and Site Reliability Engineering (SRE)**
- Drive continuous improvement initiatives by analyzing operational metrics, automating routine tasks, and reducing manual interventions to achieve operational excellence.

**Documentation and Training**
- Maintain detailed documentation of middleware configurations, integration processes, and standard methodologies to support operational efficiency and collaboration.
- Provide targeted training and support to end-users and IT staff to ensure effective use and maintenance of middleware and integration platforms.

**Vendor and Partner Management**
- Collaborate with middleware software vendors to understand product updates, patches, and new features that can enhance the organization’s integration capabilities.
- Evaluate and recommend middleware solutions based on strategic business objectives, ensuring alignment with BAT’s technology roadmap.

**Proactive Monitoring and Optimization**
- Develop and implement AI-powered monitoring tools and AIOps (Artificial Intelligence for IT Operations) solutions to enable predictive and automated issue detection and resolution.
- Shift from reactive monitoring to proactive system health analysis, demonstrating advanced analytics to preemptively address potential issues.
- Continuously monitor and optimize system performance to ensure high availability, reduced downtime, and efficient resource usage.

**What are we looking for?**

**ESSENTIAL**
- A minimum of 3+ years’ experience working with external partners, including suppliers, to deliver high-quality technology solutions.
- Proven track record of delivering and operating integration components that drive measurable business outcomes, ideally within a global organization.
- Hands-on experience working within structured frameworks such as ITIL processes and Standard Operating Procedures (SOPs), with a solid focus on reliability and compliance.
- Exposure to large-scale, multi-vendor environments is highly desirable.
- A Bachelor’s degree in a related field such as Information Technology, Computer Science, or Engineering, or equivalent professional experience.
- Relevant technology certifications (e.g., SAP, Microsoft Azure Integration Services) to demonstrate a solid foundation in middleware and integration technologies.
- Additional business process certifications, such as ITIL, Lean Six Sigma, or Scaled Agile (SAFe), to support structured and efficient delivery practices.
- Ongoing professional development and certifications are encouraged to stay at the forefront of integration technologies.

**Technical / Functional / Leadership Skills Required**
- Proficiency in change control and incident management processes, with the ability to manage complex technical scenarios while ensuring mínimal business impact.
- Technical expertise in middleware technologies, particularly those based on SAP and Azure integration platforms.
- Exceptional collaboration skills, with the ability to work seamlessly across IT domains, including Infrastructure, Client Computing, and external vendor teams.
- A problem-solving mentality and a passion for demonstrating technology to improve business processes.
- Familiarity with automation tools and AIOps practices is an added advantage.

**BENEFICIAL**
- Hands-on experience with DevSecOps practices or Site Reliability Engineering (SRE), part