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Customer Service Specialist Spm Leaver Up to 3k

2 weeks ago

Subang Jaya, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

**Job Description**:
**Location: Subang Jaya, Near Lrt/Mrt station**

**Permanent job, Fresh grads are welcome to apply**

**Salary: RM2500**

**Responsibilities**:

- Providing accurate information and resolving customer issues related to products and services.
- Maintaining a high level of product knowledge to effectively support customer need
- Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
- To meet the Key Performance Indicator (KPI) monthly.
- Collaborating with cross-functional teams to improve processes and customer experience.
- Demonstrating empathy and understanding when dealing with customers.

**Job Requirement**:
1. SPM Leaver or Possess a Diploma or Degree in related fields are welcome to apply.

2. Minimum of 1-2 years of customer service experience.

3. Excellent verbal and written communication skills in English and Bahasa Malaysia.

4. Strong interpersonal skills and the ability to build rapport with customers.

**Benefits**:

- Optical reimbursement
- Medical insurance
- Dental reimbursement
- Other benefits

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM2,200.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Vision insurance

Schedule:

- Afternoon shift
- Day shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Attendance bonus
- Performance bonus
- Yearly bonus

**Education**:

- STM/STPM (preferred)

**Language**:

- Bahasa (required)