Current jobs related to Risk & Control Officer (Contact Centre) - Kuala Lumpur - Oversea-chinese Banking Corporation Limited

  • Operations Manager, Contact Centre

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Berhad Full time

    Job SummaryWe are seeking an experienced Operations Manager to lead our Contact Centre team in ensuring high-quality customer service delivery.About the RoleThe successful candidate will oversee the Call Quality Monitoring (CQM) team, evaluating and analysing risk and compliance requirements within the department. This includes supporting the Bank's...

  • Manager - Group Operations (Contact Centre - Call

    2 weeks ago

    Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Manager - Group Operations (Contact Centre - Call Quality Monitoring) **If you are looking to excel and make a difference, take a closer look at us...** CQM - Oversee and manage CQM team to meet its set objectives and targets - Provide feedback to Contact Centre L&D and Process Improvement on areas for improvement. **BUCR** - Provide support in...

  • Digital Risk

    2 weeks ago

    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** The Digital Risk & Control team, a global specialist first line team within the Wealth & Personal Banking (WPB) Chief Controls Office (CCO), works to support and enable WPB’s digital strategy, a core component of the success of the retail and wealth business line. The team seeks to proactively mitigate risk, building and...

  • Team Lead

    5 days ago

    Kuala Lumpur, Malaysia Marsh McLennan Full time

    **Kuala LumpurShared Services Operations Office **in **Q Sentral**: **Team Leader - Contact Centre** **What can you expect** - Be a part of a regional operational shared service center - Interact diverse colleagues and stakeholders from various line of business within MMC **What is in it for you** - Career Development and Training Opportunities - Explore...

  • Client Support Executive

    2 days ago

    Kuala Lumpur, Malaysia Marsh & McLennan Companies, Inc. Full time

    Client Support Executive - Contact Centre (Supporting Hing Kong) **Company**: MMC Corporate **Description**: **Hong Kong Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving...

  • Client Support Executive

    2 weeks ago

    Kuala Lumpur, Malaysia Marsh Full time

    **Singapore Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...

  • Client Support Executive

    7 days ago

    Kuala Lumpur, Malaysia Marsh Full time

    **Hong Kong Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...

  • Contact Centre Operations Lead

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pasona Malaysia Full time

    Pasona Malaysia seeks a seasoned professional to lead our contact centre operations as a Contact Centre Operations Lead. In this critical role, you will oversee the day-to-day activities of our contact centre team to ensure seamless execution of business strategies.You will be responsible for developing and implementing effective processes and procedures to...

  • Controller Hub Control Centre

    1 week ago

    Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Job Title**: Controller Hub Control Centre **Reports To**: HCC Manager **Department**: ADS - Hub Control Centre **Role Purpose**: Ensuring OTP and Service Deliveries are as per AeroDarat Services target. A primary point of contact between HCC and other departments in order to ensure flight turn around activities are as per precision timing. Proficient...

  • Contact Centre Operations Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

    Contact Centre Team LeadWe are looking for a highly motivated and experienced individual to lead our Contact Centre team as a Team Lead.The successful candidate will be responsible for providing guidance and support to team members, ensuring that they have the necessary tools and resources to deliver exceptional customer service.You will also be required to...

  • Infection Control Professional

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sunway Medical Centre Full time

    Job OverviewSunway Medical Centre is seeking a highly skilled Infection Control Nurse to join our team. As a key member of our healthcare safety management team, you will play a vital role in ensuring a safe and infection-free environment for patients, staff, and visitors.About the RoleDevelop, implement, and monitor hospital-wide infection control programs,...

  • Contact Centre Manager

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

    We are looking for a highly skilled and motivated Contact Centre Manager to join our team at Prudential Hong Kong Limited.In this role, you will be responsible for leading a team of customer service representatives and ensuring that they deliver world-class telephone servicing facilities to customers.You will be expected to plan and organize Contact Center...

  • Team Lead

    1 week ago

    Kuala Lumpur, Malaysia Marsh Full time

    **Team Leader - Contact Centre** **What can you expect?** - Be a part of a regional operational shared service center - Interact diverse colleagues and stakeholders from various line of business within MMC **What is in it for you?** - Career Development and Training Opportunities - Explore opportunities to work on regional and global projects - Conducive...

  • Infection Control Nurse

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sunway Medical Centre Full time

    Infection Control Nurse (Executive/Senior Executive)We are hiring Infection Control Nurse, where you'll play a vital role in ensuring a safe and infection-free environment for patients, staff, and visitors.Key ResponsibilitiesInfection Control Management: Develop, implement, and monitor hospital-wide infection control programs, including prevention...

  • Executive Contact Centre

    12 hours ago

    Kuala Lumpur, Malaysia PERSOLKELLY Workforce Solutions Sdn Bhd Full time

    **Position: Executive Contact Centre** **Working Location: Bangsar, Kuala Lumpur** **Working Hours: Monday to Friday 8.45am - 5.45pm** **Salary: RM2500 to RM3000** **Other Benefits**: Annual Leave Sick Leave Medical Claim EPF & SOCSO Contribution Work location near to public transportation **Qualifications**: - Able to communicate in Mandarin, English...

  • Avp, Digital Risk and Controls

    1 week ago

    Kuala Lumpur, Malaysia HSBC Full time

    **Some careers shine brighter than others.** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest...

  • Voice and Contact Centre Configuration Expert

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cigna Health and Life Insurance Company Full time

    About This OpportunityThis is an exciting opportunity to join a dynamic team at Cigna Health and Life Insurance Company. As a Voice and Contact Centre Configuration Expert, you will be responsible for configuring and maintaining contact centre users, stations, agents, and skills, as well as Avaya Vector call flows and voicemail.Main Responsibilities:Monitor...

  • Contact Centre Executive

    2 days ago

    Kuala Lumpur, Malaysia Hays Malaysia Full time

    **Your new company**: - Your future company is an insurance firm that is currently looking for capable customer-centric individuals to expand it's global service department in the region. **Your new role**: - Inbound call centre that covers the Singapore market. - Providing courteous, professional and high-quality service to customers. - Identify &...

  • Compliance and Risk Management Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Berhad Full time

    Job OverviewThe Call Quality Monitoring Lead will be responsible for managing the Call Quality Monitoring (CQM) team at Hong Leong Bank Berhad.About the RoleThis individual will oversee the CQM team, ensuring that they meet their set objectives and targets. They will also provide feedback to Contact Centre L&D and Process Improvement on areas for...

  • Walk-in Customer Service Executive

    1 day ago

    Kuala Lumpur, Malaysia OCBC Bank Full time

    **WALK-IN Customer Service Executive (Contact Centre) 27 Sep 2024** **-** **(**240001DN**)** **[Walk-in Interview] Customer Service Executive (Contact Centre)** **Date**: Friday, 6 Sep 2024 **Time**:9.30am - 12.00pm and 2.00pm - 4.00pm **Location**:4th (3A) Floor, Wisma Lee Rubber, 1 Jalan Melaka, 50100 Kuala Lumpur (next to Masjid Jamek LRT...

Risk & Control Officer (Contact Centre)

3 weeks ago

Kuala Lumpur, Malaysia Oversea-chinese Banking Corporation Limited Full time

Job Description:
**Responsibilities**:

- Perform periodic control assurance assessments for the department and Bank wide, including adhoc testing.
- Provide risk-based assessment and process review for new/existing control processes and risk advisory for exception handling.
- Investigating into potential breaches, operational risk events, process/system gaps and thereafter to report and monitor and track action plans.
- Effective communication in managing risk review and compliance results with stakeholders and dept leads.
- Promote risk awareness culture in Contact Centre.
- Managing and coordinates the department's Business Continuity Program.
- Digitisation of the Department's processes and its risk and control framework.
- Participating in process, risk and control improvement initiatives and adhoc work tasks when required.
- Keeping abreast of regulatory changes, new regulations and internal policy changes in order to further identify new key risks areas
- Support Frontline due to operational needs.

**Qualifications**:
**Requirements**:

- Demonstrated experience (preferably least 2-3 years) as a compliance officer, compliance manager, or similar position and have a good foundation in risk management.
- Highly-analytical with strong attention to detail.
- Ability to call out risks and propose solutions.
- Ability to multi-task, prioritize, maintain flexibility in fast-paced environment, and meet or exceed deadlines.
- Able to interact effectively with internal stakeholders.
- Self-starter, agile, ability to work proactively on your own or as part of a team in a dynamic environment.
- Strong analytical, communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (especially Excel and Powerpoint)
- Flexibility in working hours to meet business objectives.