Temporary Officer, Contact Centre

QUALIFICATION & EXPERIENCE: Minimum STPMMinimum 1 to 3 years general experience in a contact centre environment.Experience working in both outbound and inbound contact centre an asset.JOB TASK: Answering phones from customers professionally and responding to customer inquiries and complaints.Handling incoming requests from customers by e-mail or fax and...

Job Description: **Responsibilities**: - Perform periodic control assurance assessments for the department and Bank wide, including adhoc testing. - Provide risk-based assessment and process review for new/existing control processes and risk advisory for exception handling. - Investigating into potential breaches, operational risk events, process/system...

We are seeking a talented individual to join our** Contact Centre** team at **Marsh & McLennan Asia Business Services (MMABS)**. This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement. **Client Support Executive - Contact Centre...

**Client Support Executive - Contact Centre (Supporting Singapore)** **What can you expect?** - Be a part of a regional operational shared service center - Interact diverse colleagues and stakeholders from various line of business within MMC **What is in it for you?** - Career Development and Training Opportunities - Explore opportunities to work on...

**Company Background** Multinational Banking Corporation **Job Title** Team Manager (Contact Centre) Primary Reporting Manager Team Head (Contact Centre) **Job Objectives** The Team Manager leads, manages and directs the activities of CSOs who provide customer support. Responsible to ensure customer service resources are utilized efficiently in...

Contract period: 1 yearOffice location: CIMB Hub, Jalan Sultan IsmailCandidate is required to work on 24-hour-rotation shift.Walk-in Interview Details:Date :11 December 2025 (Thursday)16 December 2025 (Tuesday)18 December 2025 (Thursday)23 December 2025 (Tuesday)30 December 2025 (Tuesday)Time : 10.00 am to 3.30 pm (*break time : 1pm - 2pm)Venue : CIMB Hub @...

Background on the role: Our Contact Centre Sales and Service Representatives play a critical role in our organization, acting as the primary point of contact for our customers. As a Customer Service Representative, you will be responsible for delivering exceptional service by assisting customers with their questions, concerns, and requests. This includes...

**Customer Service Executive (Contact Centre)** **-** **(**25000077**)** **Services** - To attend to inbound calls enquiries over various range consumer financial products and services - To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries. - To provide personalized...

Key Accountabilities Responsibilities Operations Management - Assist leadership team to manage overall operations of the contact centre. - Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc. - Ensure all relevant communications and data are updated and recorded. - Ensure action plans and deliverables are...

About The JobDrive operational excellence by identifying process gaps, service improvement areas, and automation opportunities, while leveraging advanced Excel tools (e.g., PivotTables, Power Query, VBA) to deliver actionable insights and recommendations to management. Lead and inspire Contact Centre Officers (CCOs) to consistently provide prompt, efficient,...