Customer Service Agent

1 week ago

Kuala Lumpur, Malaysia Asian Technology Solutions Sdn Bhd Full time

**JOB RESPONSIBILITIES**
- Provide timely and accurate responses to customer inquiries, addressing their questions, concerns, and technical issues related to products, services, or policies
- Demonstrate in-depth knowledge and understanding of the organization's products and services to effectively assist customers and ensure compliance
- Troubleshoot and resolve customer issues, escalating complex cases to senior support agents or other teams as necessary, while maintaining ownership of the case until resolution
- Proactively monitor community Group and social media platforms to identify and address emerging trends, issues, or potential customer concerns
- Collaborate with cross-functional teams to provide feedback, suggest improvements, and advocate for customer needs and preferences
- Contribute to the development and maintenance of KAF's knowledge base to facilitates customer self-service
- Drive overall customer satisfaction metrics ensuring service quality through case journey and providing regular updates across touch points
- Drive adherence to service levels across channels and achieve Best in Class productivity, impacting resolution times for end customers.

**JOB REQUIREMENTS**:

- At least 1 year of relevant experience in a Customer Service / Customer Experience function in the Financial Services industry or Digital Natives companies
- Strong communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner
- Excellent problem-solving and decision-making skills to provide accurate and effective solutions to customer inquiries
- Empathy, patience, and a customer-centric mindset to handle customer complaints and requests

**Job Types**: Full-time, Fresh graduate

Pay: RM3,000.00 - RM3,500.00 per month

Schedule:

- Rotational shift

Work Location: In person

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