Operations Manager
1 week ago
Main role to manage day-to-day store operations of Coffee Chain Outlets.
- Setting up new outlets, from spotting location, monitoring renovation, hiring, training, developing SOPs to customer service training and ensure smooth operation.
- Involve in R&D and work with the team for different marketing campaigns and launching.
- Monitor stock and inventory, to plan and work closely with supplier for stock replenishment
- Regular weekly audit of store (Hygiene, SOP, workflow, customer service, brand experience)
- Develop SOPs and communicate with store supervisors and baristas.
- Identify new business strategy, execute and improve those strategies.
- Implement right processes and practices to improve efficiency, productivity, revenue, reduce wastage.
- Monitor closely on cost of materials, equipment, rental and manpower.
- Develop and analyze reports, prepare presentation on progress to management team and shareholders.
- Increase revenue by initiating cost saving activities.
- Evaluate employees and build development plans.
- Budget setup for company operations.
- Weekly meetings with management team and directly report to management team.
- Detail planning for outlet expansion.
**Requirements**:
- 3-5 years experience in an F&B chain
- Good understanding on F&B daily operations at outlets
- Deep knowledge of F&B outlet SOPs
- Previous experience managing multiple F&B outlets is a big plus
Remuneration - RM 4000-6000. Fixed travel allowance is also provided.
**Job Types**: Full-time, Permanent
**Salary**: RM4,000.00 - RM6,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
Schedule:
- Day shift
**Experience**:
- F&B Chain: 3 years (required)
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