Operation Manager

6 days ago

Subang Jaya, Selangor, Malaysia HS Foodozer Sdn. Bhd. Full time

The Operations Manager is responsible for overseeing the daily operations of multiple outlets within the F&B division, ensuring smooth execution of processes, high-quality service standards, and profitability. This role involves strategic planning, staff management, cost control, and maintaining excellent customer satisfaction while aligning with the company's goals and objectives.

Key Responsibilities:

  • Oversee and manage daily outlet operations to ensure smooth workflow, compliance with SOPs, and adherence to hygiene and safety standards.
  • Recruit, lead and train outlet supervisors and staff to build strong, high-performing teams.
  • Oversee daily branch activities to maintain efficiency and high service standards.
  • Monitor and review staff performance regularly, providing guidance and feedback.
  • Manage the supply chain, including purchasing, inventory control, and logistics.
  • Track labor and inventory costs, prepare reports, and ensure operations stay within budget while maintaining quality.
  • Inspect outlets, facilities, and equipment to ensure compliance with company standards.
  • Ensure consistent, high-quality service and handle customer complaints promptly and professionally.
  • Provide leadership, guidance, and disciplinary action when necessary to maintain team performance and discipline.
  • Identify opportunities to grow sales, improve operations, and support marketing and promotional activities.

Requirements:

  • Certificate, Diploma, or Degree in F&B Services Management or a related field.
  • Minimum of 6 years of experience, preferably in the F&B or service industry.
  • Strong communication, interpersonal, and leadership skills with a customer-focused mindset.
  • Excellent problem-solving and critical thinking abilities.
  • Proficient in Google Workspace (Gmail, Calendar, Drive, Docs, Sheets, Slides)
  • Strong numerical and analytical skills.
  • Confident, proactive, and able to work under pressure to meet tight deadlines.
  • Willing to travel and highly committed to job responsibilities.
  • Honest, reliable, and equipped with strong managerial skills.

Job Types: Full-time, Permanent

Pay: From RM5,000.00 per month

Benefits:

  • Maternity leave
  • Professional development

Work Location: In person

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