Operations Fulfilment Executive

1 day ago

Subang Jaya, Selangor, Malaysia MYPETANI Full time 28,000 - 42,000 per year

As an Operations Fulfilment Executive, you will be responsible for managing and coordinating the end-to-end logistics and production fulfillment process from inventory management and shipment tracking, supporting customer experience to overseeing production floor activities such as fruits & desserts arrangement, quality control, packaging, and timely dispatch.

Location: MyPetani | 16-G, Jalan USJ Avenue @USJ Heights, Jalan 1/1C 47610 Subang Jaya, Selangor Malaysia

5 day work week

Key Responsibilities

Logistics & Inventory Coordination

· Coordinate inbound and outbound logistics, ensuring timely and accurate order fulfilment.

· Manage and monitor shipments, including tracking deliveries to ensure adherence to customer expectations.

· Work with suppliers, vendors, and internal teams to ensure seamless logistics operations and resolve delivery issues.

· Maintain accurate inventory records including receipts, stock on hand, and dispatches and reconciles any discrepancies.

· Optimize transportation routes and modes to reduce delivery time and cost.

· Prepare and analyse logistics reports and KPIs to track performance and recommend improvements.

· Manage service level agreements (SLAs) and performance of logistics service providers.

Customer Experience Frontliner

· Provide assistance with customer support inquiries, including extracting orders and updating customers on order fulfillment progress.

· Support the team in maintaining a high level of customer satisfaction and overall customer happiness.

Production Floor Operations

· Oversee daily production activities across all workstations: gifts & pastries prepping, arrangement, QC, packaging, and handover.

· Ensure each station is well-staffed, equipped, and operating smoothly without delays or bottlenecks.

· Coordinate closely with the purchasing and warehouse teams to ensure material readiness before production.

· Supervise workflow, resolve on-the-floor issues in real time, and escalate concerns to the superior when necessary.

· Enforce production standards including cleanliness, and safety.

· Monitor and report real-time production performance and daily outputs.

Process Improvement & Cross-Functional Collaboration

· Identify and implement opportunities to streamline operations, reduce waste, and improve productivity.

· Stay updated on industry best practices, technologies, and operational trends in logistics and production.

Others:

· You may be required to carry out any other ad-hoc tasks or duties assigned by management to support overall business and operational needs.

Requirements

· Diploma or Degree in Logistics, Food Science, Nutrition, Supply Chain, Business Operations, or a related field.

· 1–3 years of experience in logistics, production, or operations fulfilment (FMCG/e-commerce/retail background preferred).

· Strong organizational and coordination skills with attention to detail.

· Ability to manage time-sensitive tasks in a fast-paced, high-volume environment.

Job Types: Full-time, Contract

Contract length: 12 months

Pay: RM1, RM3,500.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

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