Japanese Speaking Chat Customer Support

**Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Communication Japanese language Japenese Chat Process Chat Support - Concentrix Japanese Chat Support (Local Malaysian + Native...

Job Opening: Chat Support (Japanese)Start Date:January 2026Location:KL Sentral, Malaysia Requirements:Native level proficiency in Japanese.Good command of English.Strong communication and problem-solving skills.Prior customer service experience is a plus.

ROLE: Japanese - Chat SupportLocation: Kuala Lumpur, Malaysia. Salary: RM 9,000 Language: Japanese + English (B2) Work Hour: Rotational Shift Education: Diploma and above holder Joining Date: ASAP Headcount: 7 Responsibilities* Provide prompt and professional customer support to Japanese-speaking users via online platform such as chat, email.* Communicate...

Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.Identifying correcting and advising on technical...

Japanese / Korean Speaking SNS Chat SupportLocation: Kuala Lumpur, MalaysiaEmployment Type: Full-time (Permanent)About the RoleJoin a global team supporting one of the world's most popular social media video platforms.As an Advertising Support Specialist, you will handle inquiries from advertisers—both companies and individuals—through phone and chat...

Job Overview: Primary Responsibilities: - Respond to customer inquiries and support customer needs through chat channels on social media platforms, - Resolve customer issues efficiently and effectively, aiming to provide first-contact resolution whenever possible. - Build rapport and maintain strong customer relationships by providing accurate and relevant...

Handle customer inquiries via phone, email, and chat in Japanese and English.Provide accurate information about products, services, account details, and processes.Resolve customer issues, complaints, and requests promptly and professionallyTroubleshoot basic technical issues and guide Japanese-speaking customers through solutions.Escalate complex problems to...

**Job Description Summary**: **Responsibilities**: - Route customer inquiries through appropriate support channels for efficient resolution. - Manage escalations effectively, tracking and escalating as needed to ensure timely resolution. - Adhere meticulously to established procedures, including call flows, work processes, and complaint management...

**DUTIES AND RESPONSIBILITIES**: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required. - Perform all procedures accurately, including following documented call flows, work processes, data entry...

**Location**: EQ Plaza, Kuala Lumpur **Job Type**: Full-time | On-site Language Requirement - **Native Japanese** with **minimum B2 English level** Position Details - **Position Title**: Customer Service (Non-Voice) - Short Video Chat Support (Native Japanese) - **Working Days**: Rotational shifts (24 hours / 7 days) - **Working Hours**: Shift-based,...