Japanese Speaking Customer Support _ YEE

13 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia TT Consultancy Full time
  • Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.

  • To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.

  • Identifying correcting and advising on technical issues in the customer's computer, mobile app, and/or video game console.

  • Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

  • Escalating real-time issues to client/supervisor.

  • Translate Japanese to English or Chinese and vice versa.

  • Report and minutes writing in Japanese and/or English.

  • Attend Japanese client meeting if required.

Job Type: Full-time

Pay: RM7, RM8,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person



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