E-commerce Customer Support

4 days ago

Damansara, Malaysia Arche Digital Sdn Bhd Full time

**ABOUT ARCHE DIGITAL**

We stand as Malaysia's premier E-Commerce Enabler, offering comprehensive services covering the entire spectrum of E-Commerce supply chain activities, from expert brand store management to seamless order fulfillment. Proudly affiliated with AnyMind Group Inc., a pioneering tech conglomerate based in Japan, we blend innovation and efficiency to drive unparalleled success for our clients in the dynamic digital marketplace.

**ABOUT THIS ROLE**
- Great career advancement and remuneration package._

**JOB DESCRIPTION**
- Resolve customer complaints and issues in a timely and effective manner
- Escalate complex issues to the appropriate team or supervisor when necessary
- Keep detailed records of customer interactions and transactions
- Provide customers with product information, recommendations, and other relevant information
- Help customers to resolve any issues related to their orders
- Collaborate with cross-functional teams to ensure a seamless customer experience
- Continuously seek ways to improve the customer support process and experience

**EDUCATION, EXPERIENCE & SKILLS REQUIREMENTS**
- At least 1 year of experience in a customer support role, preferably in an ecommerce company
- Excellent written and verbal communication skills
- Strong problem-solving skills with the ability to think on your feet
- Ability to multitask and handle multiple inquiries simultaneously
- Familiarity with ecommerce platforms would be an advantage
- Ability to work independently and as part of a team
- Availability to work flexible hours including weekends and holidays

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Free parking
- Gym membership
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Monday to Friday

Supplemental Pay:

- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus

Application Question(s):

- What is your current salary and expected salary?
- Our office is located in Kota Damansara, would you be able to commute to the office if you are selected for this job?
- Have you worked as a Customer Support representative before, specifically providing support via live chat for platforms like Lazada or Shopee? If yes, please specify the number of years of experience.
- Do you willing to stand by reply shopee & lazada chat at home after working hour? (until 9pm)

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