Operation Key Account Manager
1 week ago
To ensure operational excellence is delivered for the customer in all active countries.
- To develop + maintain expert knowledge of customers’ business needs + our solutions offering.
- To build strong relationships with our customers + network through daily interaction.
- To maintain + improve all documents of allocated accounts such as standard operation procedures (SOP) + working instructions.
- To ensure awareness + full understanding of all customers related processes + deliverables by providing regular training to internal stakeholders.
- To establish + improve the operational control environment in collaboration with data analysts to ensure near real-time visibility on key performance indicators + leading process measures.
- To identify performance gaps + collaborate with country and branch offices to perform preventative/corrective actions + escalate structural issues + risks related to systems/resources/facilities.
- To organize, prepare + conduct regular performance reviews.
- To co-create document + deliver improvement initiatives based on the agreed value roadmap with customers.
Pay: RM4,800.00 - RM6,000.00 per month
**Benefits**:
- Dental insurance
- Health insurance
Schedule:
- Fixed shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Bukit Mertajam (14000): Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Road Logistics: 3 years (required)
**Language**:
- English (required)
- Bahasa Melayu (required)
Work Location: In person
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