Customer Service
2 weeks ago
Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Contribute to team effort by accomplishing related results as needed
- Keep records of customer interactions, process customer accounts, and file documents
**Job Requirements**:
- Preferably at least 1- 2 years of related working experience in contact center.
- Experience in Terminal (POS) handling (Retail Job) with end-of-day settlement.
- Familiarity with transaction authorization and terminal handling for Payment Schemes (Visa, MasterCard, UPI,DuitNow, MyDebit).
- Good communication skills in English and Malay, both spoken and written.
- Strong analytical and critical thinking abilities.
- Ability to work **24 hours**, including shifts, as required.
Pay: RM2,800.00 - RM3,200.00 per month
**Benefits**:
- Cell phone reimbursement
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person
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