Merchant Support Specialist

7 hours ago


Kuala Lumpur, Malaysia TOURPLUS TECHNOLOGY SDN BHD Full time

Analyse the performance of Merchant Partners based on KPIs
- Maintain a sense of ownership, with a strong attention to detail.
- Act as point of contact for Merchant Partners (our customers) to forge strong relationships and increase loyalty and retention.
- Serve as a Merchant advocate for problem resolution.
- Function as a training resource for Merchant Partners on systems use, systems updates, contract discussions, payment discussions, etc.
- Assist onboarding of new Merchant Partners - training, FAQs, issue resolution, etc.
- Input timely documentation of calls, discussions, and escalations, creating transparency of - Merchants and conversation history among peers.
- Bridge communication with merchant and service provider on related packages.
- Any other jobs that may assigned by Management from time to time

Tourplus is the one stop travel and lifestyle app in Malaysia to provide travel information such as nearby business, address, location, reviews, photos, videos, discounts, vouchers, products and services offered by businesses like restaurant, spa, attractions, premium outlet, hotel, resort and any lifestyle retails. Users also can book airport transfers, hotel rooms, food vouchers, attraction ticketing, day tour, customized tours from Tourplus App.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5



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