Telecom Customer Support Agent

**DUTIES & RESPONSIBILITIES** - To update all clients on the status of their shipments that is under custom clearance - To check and advise clients and agents on the proper HS Codes when necessary - To advise clients on duty/tax amounts. - To invoice and accrue duty/tax invoice and send to clients - To check and advise clients, agents and colleagues on the...

Job Description Summary I. Department Overview BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD’s dispensing customers with a...

Attend/answer inbound calls from customers, identify problems with the product, and assist the customer in solving the problems by providing the right solution. **Allowances and Benefits** - Day shift RM 1 per hour - Afternoon shift RM 2 per hour - Transportation reimbursement RM11 a day - Free Parking Provided - Gym Provided - Free Coffee and Tea in Every...

Job Summary: Key Responsibilities: 1. Call Handling: - Serve as the first point of contact for customers, addressing inquiries, complaints, and issues. - Engage customers professionally and keep them informed while resolving their concerns. - Escalating to right support team according to priority of the issue 2. Issue Diagnosis: - Ask relevant and...

**Responsibilities**: - Approach customers via phone calls to complete surveys using the Net Promoter Approach - Communicate the company's focuses on Customer satisfaction and address any concerns to the public / customers - Respond to customer feedback and take note on received feedback - Prepare the customer for a follow-up call from the Second caller -...

Job Summary:The Service Desk Agent is the first point of contact for users seeking technical assistance. The role involves providing support via phone, email, or ticketing systems, troubleshooting IT issues, and ensuring timely resolution while delivering excellent customer service.Key Responsibilities:Act as the first-level support for IT-related issues and...

We TPL Fresh Meats Sdn Bhd are looking for dedicated Customer Support Executive to provide exceptional customer support on a daily basis. Ideally, candidates should be non-executives specializing in Customer Service or an equivalent field, though fresh graduates are highly encouraged to apply. In this role, you will be the first point of contact for our...

Your Day-to-Day - Provide accurate information regarding products, services, and promotions. - Resolve customer complaints and issues with empathy and efficiency, ensuring customer satisfaction. - Maintain detailed records of customer interactions and transactions in the CRM system. - Collaborate with other departments to address customer needs and improve...

The Customer Service & Reception Assistant is responsible for providing excellent customer service to walk-in clients, handling online enquiries, and supporting basic administrative tasks. The candidate must be well-presented, polite, and able to communicate effectively in Malay and English.Customer Service & ReceptionGreet and assist walk-in customers in a...

Job Description SummaryWe are seeking a highly skilled and proactive Agentic Automation & Power Platform Solution Architect to lead the design and delivery of intelligent automation solutions that address complex business challenges. This role involves working closely with business stakeholders to understand problem statements, propose viable agentic...